V3 release notes

SFINT-2606

The default templates now leverage the new Dynamic Facets.

SFINT-2829

[Lightning Insight Panel] The CopyToClipboard result action now allows users to copy a well-formatted result to the clipboard.

SFINT-2848

The Coveo for Salesforce Free Edition no longer exists in the Coveo for Salesforce package configuration.

SFINT-2915

[B2B Commerce] The ProductMedia image media type no longer has a maximum width and height.

SFINT-2918

[AttachedResults] The component now allows users to see which results have been viewed on any Salesforce object types.

SFINT-2990

Card and table templates no longer need a data-layout attribute on their respective script template in order to work properly.

SFINT-3009

The result action menu has been refactored to provide a more intuitive user experience.

SFINT-2957

00058722

The error message that was displayed when creating a search page for the Coveo Insight Panel no longer appears.

SFINT-2969

00058893

The error message that was displayed when creating, editing, or closing a case using the Coveo Insight Panel no longer appears.

SFINT-3002

00059121

The Table result layout in the Coveo Insight Panel now properly displays results.

SFINT-3007

00057372

The CoveoSearch component can now properly launch a query when the Back button has previously been clicked on the user browser.

SFINT-2847

[ViewedByCustomer] The UserActions component no longer appears in the table view.

SFINT-2890

[FullSearch] The check marks that allow users to enable options in the Coveo FullSearch component are now white.

SFINT-2916

The AttachedResults component and AttachToCase result actions now work properly in the Coveo FullSearch component.

SFINT-2941

Clicking Reset organization configuration on the configuration page no longer returns an error message in the console.

SFINT-2958

[AttachToCase] You can now properly attach a native "CaseArticle" using the component.

SFINT-2960

[Safari] 404 errors are no longer displayed when opening a search page using preview mode or the Community Builder.

SFINT-2970

The error message that was displayed when implementing the Coveo Insight Panel component in a custom wrapper without mentioning the recordId and sObjectName options no longer appears.

SFINT-2971

The Standalone Searchbox component now renders properly.

SFINT-2995

The AttachToCase result action now behaves as expected when sObject list has more than one row.

SFINT-3005

Organizations that use Dynamic sources now only return Salesforce items.

SFINT-3025

[Insight Panel] The component now behaves as expected when the SearchInterface element isn’t the first element of the page configuration.

SFINT-3032

[API 39 Search] The error message that was displayed when opening the Advanced Configuration panel in the Preview mode no longer appears.

SFINT-3043

Facet selections are now kept when switching from the Coveo Insight Panel to Coveo Full Search and vice-versa.

SFINT-3046

All Coveo search components can now be edited, recreated, and deleted using the Preview Builder mode.

SFINT-2037

[Case Deflection] The component now provides an option to disable query when case fields are empty.

SFINT-2630

Facet value suggestion can be added to the Coveo Community Searchbox.

SFINT-2661

Users can configure the Insight Panel Record Fields value to follow parent relations and leverage these contextual values in Query Pipelines.

SFINT-2787

The UserActions component is supported for all Salesforce object types.

SFINT-2790

The SearchUI can initialize a Coveo Recommendation template.

SFINT-2805

The Send Email result action is supported for all Salesforce object types.

SFINT-2809

The AttachedResults component is supported for all Salesforce object types.

SFINT-2712

00057647

Fixed an issue where multiple contextChanged search events were sent to Coveo Usage Analytics whenever a field was modified on a case in the Lightning Service Console.

SFINT-2800

00058110

[Classic Insight Panel] Fixed an issue where the result container remained empty following a successful query in Internet Explorer 11.

SFINT-2820

00058383

[Lightning Insight Panel] Fixed the filter issue that occurred in Full Search.

SFINT-2830

00058390

The Interface Editor is now usable for all 3.43 OOTB components.

SFINT-2896

00058497

The Coveo Community Searchbox navigation menu is now displayed in Internet Explorer 11.

SFINT-2742

The Attempt to de-reference a null object error log is no longer displayed when configuring Coveo for Salesforce when all sources are selected.

SFINT-2774

[Standalone Searchbox] Fixed selected query suggestions that was not displayed in the query summary.

SFINT-2833

[Result Action] Fixed result action components tooltips.

SFINT-2851

[ViewedByCustomer] Fixed the Viewed By Customer icon location.

SFINT-2889

Solved an issue where clicks were sometimes not registered in the Lightning FullSearch after a page reload.

SFINT-2381

[Result Actions] Ensure the You need to provide the Salesforce QuickAction API for this component to work. error message isn’t displayed.

SFINT-2392

Create a new template for B2B Commerce search pages.

SFINT-2519

Add the Viewed By Customer component to all the result templates.

SFINT-2570

Add a message to contact us to enable the User Actions.

SFINT-2613

Send availabilityIds directly in the search token.

SFINT-2666

Create a UI Result component to display the B2B Commerce product media.

SFINT-2724

Define a StoreFront by Search param.

SFINT-2656

00057076

Updated jQuery to version 3.4.1.

SFINT-2677

00056593

Added a new permission set for Community Guest Users to avoid an error message.

SFINT-2685

00057333

Fixed the getIsGuestUser which throws an error when given null IDs.

SFINT-2426

[Result Actions] Ensured that the result actions background is totally filled in.

SFINT-2503

[Interface Editor] Ensured that single quotes in the search hub can be used.

SFINT-2632

[Standalone Searchbox] Fixed the Query Suggest option for the iPhone XR.

SFINT-2636

[Lightning Insight Panel] Ensured the dropdown menu of the Create Article button isn’t partially hidden.

SFINT-2637

[Lightning Insight Panel] Fixed the multiple buttons showing up in the Full Search page.

SFINT-2670

Ensured the Full Search page doesn’t display the old query when the query in the Lightning Insight Panel Component is empty.

SFINT-2671

Ensured the Clear button works when switching from the Home page to the Search page.

SFINT-2723

[Full Search page] Added the options in the Interface Editor.

SFINT-2468

Ensured the title of the buttons in the Lightning Insight Panel collapses when too long.

SFINT-2469

Ensured the Community Search component still works when the CommunityStateManager isn’t in the template.

SFINT-2478

[Recommendations] Ensured the Recommendation component works with Internet Explorer 11.

SFINT-2480

Ensured the objectTypes option works with the Create Article button.

SFINT-2486

[Lightning components] Ensured that, when the page doesn’t initialize, the Edit, Delete and Advanced Configuration buttons still work.

SFINT-2489

[Community Search] Ensured the component displays an error message when the Salesforce organization is no longer linked to a Coveo organization.

SFINT-2512

[Lightning community] Deleted the error message that pop ups when the Salesforce organization isn’t linked to a Coveo organization.

SFINT-2528

[Lightning Insight Panel] Fixed an error message in the builder.

SFINT-2460

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Ensured the Coveo Connect header standalone search box passes the query to the main search page.

SFINT-1427

Keep the query when launching the Full Search page from the Lightning Insight Panel.

SFINT-2217

[Lightning Insight Panel] Add a Create Article button only for Knowledge Articles (see Add the Create Article button).

SFINT-2261

[Lightning Insight Panel] Create a base Result Action component (see CoveoResultQuickAction component).

SFINT-2262

[Lightning Insight Panel] Replace the existing Result Actions with the base Result Action component.

SFINT-2279

Support parent record fields in SearchContextHandler (see Adding Parent Record Fields in SearchContextHandler).

SFINT-2314

Add metrics to evaluate the time it takes to initiate the Lightning Insight Panel and the SearchUI component (see Investigate Coveo for Salesforce performance).

SFINT-2333

[Chatbots] Add Invocable Apex classes to wrap the SearchAPI.

SFINT-2355

[Chatbots] Add Invocable Apex classes to wrap the UsageAnalytics API.

SFINT-2342

00054406

Fixed the Action failed: CoveoV2:SearchUI$controller$executeImmediate [Value should not be null or undefined] error when opening a case in a Lightning Insight Panel.

SFINT-2272

[ResultActionMenu] Ensured the first item doesn’t have an extra line, when the first action item in the menu is hidden.

SFINT-2281

[Lightning Insight Panel] Ensured the filters are kept from the Lightning Insight Panel to the Full Search page.

SFINT-2286

[Lightning Insight Panel] Ensured the CaseId, the CaseNumber, and the CaseSubject are recorded while searching on the Full Search page.

SFINT-2295

[Lightning Insight Panel] Ensured the Facet Search popup isn’t hidden behind Facet section in Responsive Mode.

SFINT-1405

[Lightning Insight Panel] Log a custom analytics event (analyticsActionCauseList.expandToFullUI) when opening the Full Search page from the Lightning Insight Panel.

SFINT-2158

[Lightning Insight Panel] Only attach the article in the selected language.

SFINT-2263

[Coveo Community Search] Redirect to the Search page when the query in the Coveo Standalone Searchbox is empty.

SFINT-2245

[Lightning Insight Panel] Fixed and alignment issue with the Quickview and Attach to case icons and ensured the search box, facet, and pager work when returning to the Agent console from the Full Search page.

SFINT-2254

[Lightning Insight Panel] Fixed an alignment issue with the icon and the Full Search text.

SFINT-2193

[Agent Panel] Fixed issue where horizontal width was reduced when search only returned one result.

SFINT-2170

The Interface Editor is now displayed in Free with the FullSearch component.

SFINT-2135

00050299

Ensured that, while in debug mode, an error isn’t thrown when navigating from a case to the case list.

SFINT-2207

00049529

Fixed an issue where the Standalone Searchbox was injecting the wrong query and various Standalone Searchbox improvements.

SFINT-2221

00050299

Ensured that, in some very rare occasions, a component isn’t destroyed before the afterRender callback.

SFINT-2100

[Lightning Insight Panel] CaseId, CaseNumber and CaseSubject are now sent as custom data in the usage analytics for all event categories.

SFINT-2153

Ensured that the Interface Editor URL is case sensitive.

SFINT-2159

Ensured the CoveoResultsPerPage component works in an Experience Cloud site.

SFINT-2176

[Lightning community] Ensured the search bar after a query is unfocused.

SFINT-2201

Added a default value to editorUrl.

SFINT-2203

Removed an empty space in the usage analytics context_LiveAgent_AllVisitorMessages element.

SFINT-2140

Fixed a potential XSS in the Getting Started page.

SFINT-2080

Ensured the new Quickview component doesn’t return an error when using the Interface Editor.

SFINT-2089

Ensured the first query in Preview in a new tab mode returns results.

SFINT-1341

[Lightning Insight Panel] The console logs only while in debug mode for every related components. Also makes Lightning components load the minified version of the Coveo JavaScript Search Framework.

SFINT-1557

Increase the expiration time of the search tokens to 12 hours.

SFINT-1650

Create a new Lightning Locker compliant Quickview component that can use highlighting.

SFINT-1800

Support the Edit no results page feature for other components than Lightning Locker compliant ones.

SFINT-1991

Support custom tokens with Lightning Locker.

SFINT-2004

[One-Click Upgrade] Support the trial in Communities.

SFINT-2005

[Case Deflection] Add a confirmation for the component deletion.

SFINT-2061

00048304

[Lightning Insight Panel] Ensured the results appear correctly even when the window is reduced.

SFINT-1888

[Lightning Insight Panel] Ensured the responsive mode works with 4K monitor.

SFINT-1959

[Case Deflection] Ensured the search page appears after re-rendering the page.

SFINT-1966

Ensured the .CoveoSearchInterface selector is correctly found.

SFINT-1971

[Lightning Insight Panel] Ensured CaseId and Case Number are automatically included in click and custom events.

SFINT-1973

Improved error message displayed when a user without Modify All Data and CoveoAuthorizedAdmin permissions tries to open the Advanced Configuration page.

SFINT-1999

Ensured the Quickview works with Internet Explorer 11.

SFINT-2001

Ensured the Contact Us button opens a new tab.

SFINT-2020

[Lightning Insight Panel] Fixed the error when the Lightning Insight Panel is opened from the Full Search page.

SFINT-1839

[SearchUI] Enable Top Level Functions in Lightning Locker.

SFINT-1978

00047485

[Lightning Insight Panel] Ensure that the error message isn’t displayed when creating a case.

SFINT-1918

[AttachedResults] Ensured the result action doesn’t disappear when opening a new chat window.

SFINT-1946

[AttachedResults] Ensured that the results attached in a Knowledge Base don’t disappear when adding a new result.

SFINT-1950

[Community] Fixed an issue with rendering when using Coveo in a custom theme layout

SFINT-1955

[Lightning Insight Panel] Ensured the Result Actions are correctly displayed.

SFINT-1927

00046087

Ensure that the Coveo v1 license doesn’t expire when using the Coveo for Salesforce v3.

SFINT-1806

Fixed CSS visual issue with the font style.

SFINT-1832

[Lightning Insight Panel] Ensured ResultActions were correctly rendered when quickly switching to the Full Search page.

SFINT-1836

Ensured SendToChat icon isn’t displayed after closing the chat window and refreshing the search page.

SFINT-1843

[Attached Results] Ensured that a result with no title or clickURI can be attached.

SFINT-1844

[Lightning Insight Panel] Ensured the Quickview doesn’t disappear when opening a new chat window.

SFINT-1847

Added an error message when using a new community template that isn’t supported.

SFINT-1848

Added a tooltip for the AttachToCase icon.

SFINT-1871

[Standalone Searchbox] Ensured that, when clicking a query suggest, the associated search results are displayed.

SFINT-1904

Fixed CSS border to the result action when hovering the section.

SFINT-1933

Removed the abort on execute ScheduleRefreshToken.

SFINT-1822

Make SearchUI component available for extension in Lightning Console

SFINT-1850

00045045

Ensure that the keywords in the Standalone Searchbox are cleared when switching to another page or tab.

SFINT-1797

Added the missing tooltips in the Interface Editor for every components.

SFINT-1819

Ensured the new templates in the Classic Insight Panel are visible.

SFINT-1823

Ensured the Case Creation tabs are working in Responsive mode.

SFINT-1828

Aligned the title on the Attached Results page.

SFINT-1811

Align the Full Search button and the title to the search box in the Lightning Insight Panel.

SFINT-1771

Standardize the events that are sent when clicking the AttachToCase icon in the Insight Panels.

SFINT-1841

00045312

Fix the Coveo JavaScript Search Framework, which reloads twice and causes an error in the search interface.

SFINT-1658

Improved the error message when creating an Enterprise organization with Microsoft Edge.

SFINT-1721

Fixed Result Templates priority in the UI Settings of the Interface Editor.

SFINT-1784

Ensured the redirection to the Search page is done after entering a query in the search box from any page.

SFINT-1785

Resized the facets in the Interface Editor view.

SFINT-1792

Added an error message when the StandaloneSearchboxController.getToken returns null.

SFINT-1814

Ensured the SalesforceResultLink options are correctly displayed in the Interface Editor.

SFINT-1820

Ensured the tab titles are correctly displayed in the Classic Insight Panel.

SFINT-1591

Improve the Case Deflection design.

SFINT-1678

[AttachToCase] Use SVG icons to match other icons in the ResultActions components.

SFINT-1690

Ensure AttachedResult Lightning Component is only available on Cases.

SFINT-1695

[Lightning Insight Panel] Add a CoveoPager for the Attached Results.

SFINT-1715

Make public remote action Lightning Experience compatible.

SFINT-1733

Add a default heading to the Lightning Insight Panel and Attached Results components.

SFINT-1718

00044493

[Insight Panel] Ensured dropdown menu shows other tabs than All Content.

SFINT-1722

00044702

Allowed adding many Lightning components in the same page.

SFINT-1728

00044696

Ensured Full Search Visualforce page loads correctly when loaded as a site without receiving 503 Service Unavailable error.

SFINT-1775

00044884

Ensured the Full Search component can be opened from the Lightning Insight Panel.

SFINT-1235

Ensured Lightning Component Search Interface in Community renders when resizing the browser.

SFINT-1611

Ensured Chatter Thumbnail component appears in the Interface Editor.

SFINT-1625

Aligned facet search icon in communities.

SFINT-1649

Ensured that closing Allow Access page doesn’t return empty Search page and Configuration pages.

SFINT-1657

[Case Creation] Centered the title when the query isn’t returning results.

SFINT-1662

Prevented the closure of another chat conversation when receiving a new chat notification.

SFINT-1719

Modified the Lightning Full Search tab title.

SFINT-1720

[Lightning Insight Panel] Removed Live Agent context values from the Lightning Insight Panel used for a case.

SFINT-1723

[Case Deflection] Replaced spaces by a single underscore in a field name.

SFINT-1444

Ensured the Community CaseCreation works when the bypass option is checked.

SFINT-1480

Fixed the Quick view button misalignment in the Khoros Community default template.

SFINT-534

Add tooltips in the Interface Editor for Salesforce components.

SFINT-902

Automatically detect whether to activate the auto-inject basic query option.

SFINT-929

Add the Coveo Case Deflection component in Lightning (see Integrate a Coveo Case Deflection component).

SFINT-948

Change the title of the page when choosing an edition of Coveo for Salesforce.

SFINT-979

Automatize the Coveo for Salesforce component reference documentation (see Coveo for Salesforce JavaScript components - API reference).

SFINT-1001

Update the Coveo JavaScript Search Framework version to version 2.

SFINT-1013

Add Coveo in front of the names of the Coveo Lightning components to differentiate them more easily.

SFINT-1036

Add the Page View tracker component (see Adding the Coveo Page View Tracker Component).

SFINT-1083

[Interface Editor] Grey out options that are unavailable when using the Free edition.

SFINT-1100

Display the Lightning Advanced Settings panel on top of the search results when selecting to edit its options.

SFINT-1166

Improve the performance of the User Action dimension.

SFINT-1215

Create the Health Check page so administrators can troubleshoot Coveo for Salesforce Free more easily (see Accessing the Health Check Page).

SFINT-1244

Add the Coveo Insight Panel Lightning Component (see Integrating a Coveo Insight Panel Lightning Component).

SFINT-1246

Add the Coveo Attached Results component in Lightning (see Integrating a Coveo Insight Panel Lightning Component).

SFINT-1298

Implement Feature Flags in Coveo for Salesforce (see The feature is not activated for your organization).

SFINT-1040

Ensured visitId is defined when used in CaseCreation.

SFINT-1079

Ensured sort criteria ignore white spaces when parsing the option.

SFINT-1130

[Insight Panel] Ensured the Query component shows options.

SFINT-1155

Ensured all objects are pluralized when proposing the creation of new tabs.