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Timeout While Expanding Sitecore Security Provider

Sitecore Ecommerce Website Workplace Developer System Administrator Product Documentation

This issue affects Coveo for Sitecore 4.0 On-Premises

Symptoms

  • Your secured items aren’t searchable.

  • In the Index Browser, the secured items have nothing in their effective combined permissions.

  • In the CES Console or System logs, you see the following error:

    Permission 11111111111111111111111111111111111111 needs update because Allowed sid 111111 has not been updated once yet

Cause

The coveo_sitecoreadministrators group is very large and can’t expand within the allowed 5 minutes.

Resolution

Change the MaxAllowedTimeWithoutProgress on the Sitecore Security Provider to something higher. The default is 300 seconds, which is about 5 minutes.

  1. Open the Coveo Administration Tool.

  2. Navigate to Configuration > Security >Security Provider >[Sitecore Security Provider on Your Server]

  3. In the Parameters section:

    1. If parameter MaxAllowedTimeWithoutProgress exists, enter a value high enough to cover the security expansion time.

    2. If parameter MaxAllowedTimeWithoutProgress doesn’t exist:

      1. Click Add Parameter.

      2. In the Name column, enter MaxAllowedTimeWithoutProgress.

      3. In the Value column, enter a value high enough to cover the security expansion time.

  4. Click Apply Changes.