-
Most Common Issues
- Inactivity Timeout During Rebuild
- Coveo Sort Components Are Stacked in an MVC Search Page
- Security Provider Error Something Went Wrong on the Server
- Problem Accessing the Coveo Admin Service
- Problem Loading the Ninject Assembly
- Empty Strings are not Allowed Exception Occurring When Specifying Creator-Owner Permissions
- Internal Server Error When Querying the REST Service
- Editing the Properties of a Coveo Search MVC Component Freezes the Page Editor in IE11
- Error with ID NO\_DOCUMENT\_INDEXED
- Error or Document Not Found Page After Rebuilding the Indexes
- Problem Registering Search Page Events in Sitecore Analytics Database
- Sitecore Items Do Not Get Automatically Indexed
- Sitecore 8.0 Session is not Initialized Exception
- The Indexing Manager Is Reporting an Error
- Configuration Wizard error - Unable to add the certificate to the Root store. Access is denied.
- Slow Queries in a Coveo Search Page
- Issue in IE During Admin Service Configuration with the Configuration Wizard
- High Memory Usage While Rebuilding Indexes
- Root Element of a Crawler for a Coveo Index is Invalid
- 404 Errors on Coveo Usage Analytics Search Events
- HTML Version of Indexed Items Are Showing an Error Page
- Coveo Search Page Fails to Load After Upgrade
- Diagnostic Page Error - Invalid cast from System.String to Coveo.Framework.Configuration.SecurityConfiguration
- Including a Search Box with OmniboxResultList Results in Cannot read property addEventListener of null Error
- Timeout While Expanding Sitecore Security Provider
- NullReferenceException on Tracking.Current When Executing a Request for a Quick View
- Coveo for Sitecore Security Cache Refresh Issues
- How to Modify the Coveo for Sitecore Security Provider Refreshing Parameters
- 403 Forbidden Error When Calling YourSitecoreSite/coveo/rest
- Could not Load File or Assembly log4net, Version=1.2.11.0, culture=neutral
- The Sitecore Security Provider ABC has encountered a fatal exception class CSP FatalException Unable to connect to Sitecore
- No User has been Provided for the Search Request
- Opening Sitecore Indexing Manager Returns a 405 (Method Not Allowed) Error
- Secured Admin Service - Could Not Establish Trust Relationship for the SSL/TLS Secure Channel with Authority Localhost
- Hive Components - Inserting an Example Search Page Results in No Renderings
Problem Accessing the Coveo Admin Service
On-Premises only
The Admin Service component is only present in the Coveo for Sitecore On-Premises solution. If you’re using the Coveo Cloud index, this article isn’t relevant.
Symptoms
-
When performing a query in the JavaScript Search UI, you may see the error:
Oops! Something went wrong on the server. If the problem persists contact the administrator.
-
When performing a rebuild of the Coveo indexes via the Indexing Manager of Sitecore (Sitecore start menu > Control Panel > Indexing Manager), you may get an error dialog displaying the message:
There was no endpoint listening at {WrongUrl} that could accept the message:
-
When performing a rebuild of the Coveo indexes via the Indexing Manager of Sitecore (Sitecore start menu > Control Panel > Indexing Manager), you may get an error dialog displaying the message:
Coveo Enterprise Search seems to be unavailable. Please make sure that the service is installed and started:Server Error in '/' Application. Coveo Enterprise Search seems to be unavailable. Please make sure that the service is installed and started. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: Coveo.Framework.Exceptions.CesUnavailableException: Coveo Enterprise Search seems to be unavailable. Please make sure that the service is installed and started. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: [CesUnavailableException: Coveo Enterprise Search seems to be unavailable. Please make sure that the service is installed and started.] Coveo.SearchProvider.ProviderIndexBase.Initialize(IIndexDocumentPropertyMapper`1 p_DocumentTypeMapper) +3747 Coveo.SearchProvider.ProviderIndex.Initialize() +285 Coveo.SearchProvider.Configuration.CoveoSearchConfiguration.AddIndex(ISearchIndex p_Index) +557 [TargetInvocationException: Exception has been thrown by the target of an invocation.] System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) +0 System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) +76 System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) +211 System.Reflection.MethodBase.Invoke(Object obj, Object[] parameters) +35 Sitecore.Configuration.Factory.AssignProperties(Object obj, Object[] properties) +832 Sitecore.Configuration.Factory.AssignProperties(XmlNode configNode, String[] parameters, Object obj, Boolean assert, Boolean deferred, IFactoryHelper helper) +759 Sitecore.Configuration.Factory.CreateObject(XmlNode configNode, String[] parameters, Boolean assert, IFactoryHelper helper) +296 Sitecore.Configuration.Factory.CreateObject(String configPath, String[] parameters, Boolean assert) +420 Sitecore.ContentSearch.ContentSearchManager.get_SearchConfiguration() +70 Sitecore.ContentSearch.Client.Forms.IndexingManagerWizard.BuildIndexes() +148 [TargetInvocationException: Exception has been thrown by the target of an invocation.] System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) +0 System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) +76 System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) +211 System.Reflection.MethodBase.Invoke(Object obj, Object[] parameters) +35 Sitecore.Web.UI.Sheer.ClientPage.OnLoad(EventArgs e) +337 System.Web.UI.Control.LoadRecursive() +71 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3178 -
When performing a rebuild of the Coveo indexes or a Re-Index Tree via the Content Editor of Sitecore (Sitecore start menu > Content Editor), you may get an error dialog displaying the message:
System.NullReferenceException: Object reference not set to an instance of an object. at System.Web.Security.FormsAuthentication.SetAuthCookie:An error occurred. System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.NullReferenceException: Object reference not set to an instance of an object. at System.Web.Security.FormsAuthentication.SetAuthCookie(String userName, Boolean createPersistentCookie, String strCookiePath) at Sitecore.Security.Authentication.FormsAuthenticationProvider.Login(String userName, Boolean persistent) at Coveo.Framework.Utils.AuthenticationManagerWrapper.Login(String p_Username, String p_Password) at Coveo.Framework.Configuration.CoveoIndexConfiguration.Validate() at Coveo.SearchProvider.ProviderIndexBase.Initialize(IIndexDocumentPropertyMapper`1 p_DocumentTypeMapper) at Coveo.SearchProvider.ProviderIndex.Initialize() at Coveo.SearchProvider.Configuration.CoveoSearchConfiguration.AddIndex(ISearchIndex p_Index) --- End of inner exception stack trace --- at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) at System.Reflection.MethodBase.Invoke(Object obj, Object[] parameters) at Sitecore.Configuration.Factory.AssignProperties(Object obj, Object[] properties) at Sitecore.Configuration.Factory.AssignProperties(XmlNode configNode, String[] parameters, Object obj, Boolean assert, Boolean deferred, IFactoryHelper helper) at Sitecore.Configuration.Factory.CreateObject(XmlNode configNode, String[] parameters, Boolean assert, IFactoryHelper helper) at Sitecore.Configuration.Factory.CreateObject(String configPath, String[] parameters, Boolean assert) at Sitecore.ContentSearch.ContentSearchManager.get_SearchConfiguration() at Sitecore.ContentSearch.Maintenance.IndexCustodian.RefreshTree(IIndexable startItem) at Sitecore.ContentSearch.Client.Commands.RefreshTree.Refresh(Object[] parameters) --- End of inner exception stack trace --- at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) at System.Reflection.MethodBase.Invoke(Object obj, Object[] parameters) at (Object , Object[] ) at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args) at Sitecore.Jobs.Job.ThreadEntry(Object state) -
When looking at the Sitecore logs (typically
C:\inetpub\wwwroot\SitecoreInstanceName\Data\logs\log.YYYYMMdd.txt), you may see the following error:ManagedPoolThread #12 08:56:15 ERROR An error while updating occurred Exception: System.ServiceModel.EndpointNotFoundException Message: There was no endpoint listening at http://localhost/AdminService2 that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. Source: mscorlib Server stack trace: at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason) at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at Coveo.AdminService.AdminService.IAdminService.GetCollectionNames(CesMasterInformation p_Info) at Coveo.AdminService.AdminServiceClientWrapper.PerformAdminServiceCall[T](Func`1 p_Func) at Coveo.AdminService.AdminServiceClientWrapper.GetCollectionNames() at Coveo.AbstractLayer.Communication.CES.AdminModule.CreateCollection(CollectionConfig p_CollectionConfig) at Coveo.AbstractLayer.Communication.CES.AdminModule.SetUpCesRequirements(String p_ServerUrl) at Coveo.AbstractLayer.Communication.CES.AdminModule.SetUpRequirements(String p_ServerUrl) at Coveo.AbstractLayer.Communication.CES.CESCommunication.InitializeAdminModule(String p_ServerUrl) at Coveo.SearchProvider.ProviderIndex.Update(IIndexableUniqueId p_IndexableUniqueId, IndexingOptions p_IndexingOptions) Nested Exception Exception: System.Net.WebException Message: The remote server returned an error: (404) Not Found. Source: System at System.Net.HttpWebRequest.GetResponse() at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
Causes
-
The Coveo Admin Service may not be installed.
-
The Coveo Admin Service may not be started.
-
The Coveo Admin Service endpoint may not be configured correctly in the
Coveo.SearchProvider.configfile. -
The Coveo Enterprise Search 7 service may not be started.
Resolution
-
Make sure that the Coveo Admin Service is installed (Administrative Tools > Services > Coveo Admin Service).
To install it, see Installing Coveo Enterprise Search (CES) On-Premises.
-
Make sure that the Coveo Admin Service is started (Administrative Tools > Services > Coveo Admin Service).
-
Make sure that the
adminServiceUriproperty is valid:-
Open the
Coveo.SearchProvider.Custom.configfile (typically located underC:\inetpub\wwwroot\SitecoreInstanceName\Website\App\_Config\Include\Coveo). -
Locate the
defaultIndexConfiguration/adminServiceConfiguration/adminServiceUrinode. -
Enter the endpoint of the Coveo Admin Service (typically
http://localhost:80/AdminService).
-
-
Make sure that the Coveo Enterprise Search 7 service is started (Administrative Tools > Services > Coveo Enterprise Search 7).
Recommended Articles