Add or Edit a Jive Cloud Source

Members of the Administrators and Content Managers built-in groups can add the content of a Jive Cloud community to a Coveo organization. In a Coveo-powered search interface, the source content is accessible to either everyone or the source creator only (see Content Security).

Since plugins can’t be installed in Jive Cloud, Coveo Cloud can’t index permissions for this content.

  • Since the refreshes don’t take into account recently deleted Jive items (among other things), a source rescan or rebuild is required to capture all source content changes (see Edit a Source Schedule).

  • While most of the parameters can be configured through the Add/Edit a Jive Cloud Source panel, other parameters, such as rarely used parameters or new parameters that aren’t yet editable through the user interface, can only be changed or added in the JSON configuration (see Edit a Source JSON Configuration, Add a Hidden Source Parameter, and Jive Cloud Source JSON Modification).

    If you have issues with file download requests timing out too early for larger files, you may want to add a RequestTimeout hidden parameter in the parameters section of the source JSON configuration.

Source Key Characteristics

Features Supported Additional information
Jive Cloud version Latest cloud version Following available Jive Cloud releases
Searchable content types
  • Communities (also known as Spaces), social groups (also known as groups), projects, people and their profile, items (private and public), discussions (private and public), blog posts (for spaces, projects, users, groups and system blogs), announcements, polls, comments (for items, blog posts, and polls), attachments (for items, blog posts, and discussions), ideas (private and public), and videos (private and public).

  • Support tags and categories.

Content update operations Refresh

Takes place every hour by default. A rescan or rebuild is required to retrieve:

  • Comments on comments and replies on replies (Jive REST API limitation)

  • Deleted file items (Jive REST API limitation)

  • Recently deleted Jive items

  • Properly refresh discussions

Content security options Determined by source permissions

Source creator

Add or Edit a Jive Cloud Source

When adding a source, select the Jive Cloud option.

To edit a source, on the Sources page, click the desired source, and then, in the Action bar, click Edit.

A Jive Cloud source indexes cloud content. If you want to retrieve on-premises (server) content, see Add or Edit a Jive Server Source instead.

“Configuration” Tab

In the Add/Edit a Jive Cloud Source panel, the Configuration tab is selected by default. It contains your source’s general and authentication information, as well as other parameters.

General Information

Source Name

Enter a name for your source.

A source name can’t be modified once it’s saved, therefore be sure to use a short and descriptive name, using letters, numbers, hyphens (-), and underscores (_). Avoid spaces and other special characters.

Instance URL

Enter the web address of the Jive Cloud instance that you want to index.

Starting Community

Optionally, enter the URL of the Jive Cloud Community where the crawling should begin. Coveo indexes the content of the communities (also known as spaces) under the starting community.

By default, the root community (also known as root space) is used.

Content outside the starting community can be indexed thanks to the options in the Content to include section.

Exclude Unpublished Items

Check this box if you want to index only the items whose status is Published.

Character Optical Recognition (OCR)

If you want Coveo Cloud to extract text from image files or PDF files containing images, check the appropriate box. OCR-extracted text is processed as item data, meaning that it’s fully searchable and will appear in the item Quick View. See Enable Optical Character Recognition for details on this feature.


When adding a source, if you have more than one logical (non-Elasticsearch) index in your organization, select the index in which the retrieved content will be stored (see Leverage Many Coveo Indexes). If your organization only has one index, this drop-down menu isn’t visible and you have no decision to make.

  • To add a source storing content in an index different than default, you need the View access level on the Logical Index domain (see Manage Privileges and Logical Indexes Domain).

  • Once the source is added, you can’t switch to a different index.

Allow Anonymous Access

Check this box to map the Everyone group in Jive Cloud to the Everyone group of the Email security identity provider.

When you check this box, all items accessible to the Everyone group in Jive Cloud become public. In other words, any user (authenticated or anonymous) of your search interface can find these items in their search results.

“Authentication” Section

Enter the credentials of a dedicated Jive Cloud account with Full Access permissions to your Jive Cloud instance. See Source Credentials Leading Practices.

“Content to Include” Section

Check the boxes corresponding to the content you want to index.


Check this box to index user profiles, personal blogs, and private items (items and discussions). Private messages (also known as direct messages) aren’t included.

Since it’s not possible to apply permissions to people items, we strongly recommend that you DON’T check the People box. Your Jive Cloud user profiles probably contain private information, and checking this box would make this data available to all search interface users.

Moreover, enabling this parameter significantly increases the crawling time. If you need to index people content, you should create a separate Jive Cloud source specifically to index this content.

“Content Security” Tab

Select who will be able to access the source items through a Coveo-powered search interface. For details on this parameter, see Content Security.

“Access” Tab

In the Access tab, determine whether each group and API key can view or edit the source configuration (see Resource Access):

  1. In the Access Level column, select View or Edit for each available group.

  2. On the left-hand side of the tab, if available, click Groups or API Keys to switch lists.


  1. Finish adding or editing your source:

    • When you want to save your source configuration changes without starting a build/rebuild, such as when you know you want to do other changes soon, click Add Source/Save.

      To add the source content or to make your changes effective, on the Sources page, you must click Launch build or Start required rebuild in the source Status column.


    • When you’re done editing the source and want to make changes effective, click Add and Build Source/Save and Rebuild Source.

      Back on the Sources page, you can review the progress of your source addition or modification.

    Once the source is built or rebuilt, you can review its content in the Content Browser.

  2. Optionally, consider editing or adding mappings.

    You can only manage mapping rules once you build the source (see Refresh, Rescan, or Rebuild Sources).

What’s Next?

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