-
Known Issues
- An Index Should Be Configured for Database web Error Is Preventing the REST Service from Loading
- Cannot insert the value NULL into column ID, table INSTANCE_HOSTNAME_Core.dbo.Properties column does not allow nulls. INSERT fails.
- Coveo for Sitecore Not Properly Replicating the Sitecore Permission Model
- ERROR Error in FileWatcher Internal Buffer Overflow While Installing Coveo for Sitecore
- ERROR Exception while handling event Sitecore.ContentSearch.Events.IndexingFinishedEvent, Index MY_INDEX was not found
- Error in the Experience Profile After Installing Coveo for Sitecore
- Failed to Reactivate the Organization Message in Command Center
- Field Is No Longer Indexed in the Sitecore Items
- Handler CoveoSearchEndpoint has a bad module ManagedPipelineHandler in its module list
- Items in Different Languages Are Not Automatically Indexed or Updated When Language Fallback Is Enabled
- Metadata Duplicated Keys are Producing Warnings in the Log Browser
- Missing Valid xDB License
- Multi-Value Field - Migrating from On-Premises to Cloud Version
- Opening the Experience Explorer Sets the Static Context to 'Master'
- Prebinding Isn't Applied to Elements Within a Searchbox Container
- Publishing Multi-Language Sitecore Items Leads to a Large Amount of Files Being Indexed
- Sitecore 8.0+ Error When Saving a Coveo-Powered Search Page Using the Sitecore Rule Engine
- Sitecore 8.2 With WFFM Refuses to Start After Installing Coveo for Sitecore
- Sitecore.ContentSearch.SitecoreItemCrawler.IsAncestorOf(Item item) error
- Slow Initial Rebuild Time Caused By The ExcludeCoveoDataSourceItems Processor
- Solr - Error When Initializing Coveo When Side-by-Side with Solr Is Enabled
- Solving the Conflict Between Keys from Dynamic Placeholder Modules and Coveo Dynamic Placeholders
- The Experience Editor for Non-Default Language Page Fails to Load When Using Coveo for Sitecore Hive
- The RouteData must contain an item named 'controller' error with SXA
- Two Instances of the Same Search Page Component Have Been Added on a Page but Only One is Initialized
- Unexpected Token < When Editing Page With SXA Components in Experience Editor
- Send Analytics to Sitecore Component Not Working in Sitecore 9
- Exception When Trying to Switch Organization
- Issues When the Core Database Is Disabled on Content Delivery Servers
- Content Database 'master' Not Found on a Content Delivery Server
- Coveo Analytics Events Are Not Logged in Sitecore 9.1 Analytics
- Ajax Error 500 When Using Special Characters in a Query
THIS IS ARCHIVED DOCUMENTATION
Exception When Trying to Switch Organization
Symptoms
Whether through the Command Center or the Coveo Search section of the Sitecore Control Panel, you’re not able to switch to another cloud organization. Instead, you get the following message in your Sitecore log files:
29116 09:44:53 INFO Could not retrieve license from Coveo cloud.
Exception: Coveo.Framework.Exceptions.CriticalException
Message: ACCESS_DENIED
Source: Coveo.Framework
at Coveo.Framework.Connection.CriticalExceptionHandler.HandleException(HttpClientException p_Exception, String p_Message)
at Coveo.CloudPlatformClientBase.CloudPlatformClient.HandleInvalidTokenError(HttpClientException p_Exception)
at Coveo.CloudPlatformClientBase.CloudPlatformClient.PerformPlatformCallWithErrorHandling(String p_RequestMethod, String p_RequestUri, String p_RequestContent, Boolean p_SkipAccessDeniedValidation)
at Coveo.CloudPlatformClientBase.CloudPlatformClient.GetLicense(String p_OrganizationId)
at Coveo.CloudPlatformClientBase.CloudPlatformClient.GetFullLicense(String p_OrganizationId)
at Coveo.SearchProvider.Licensing.CloudLicenseRetriever.GetCloudLicense()
Nested Exception
Exception: Coveo.Framework.Utils.Rest.HttpClientException
Message: Failed to obtain resource located at '<COVEO_CLOUD_URL>'.
[BEGIN RESPONSE BODY]{"message":"Invalid access token.","errorCode":"INVALID_TOKEN","requestID":"..."}[END RESPONSE BODY]
Source: Coveo.Framework
at Coveo.Framework.Utils.Rest.HttpClient.HandleResponseException(WebException p_Exception, String p_Url, Int64 p_CallId)
at Coveo.Framework.Utils.Rest.HttpClient.ExecuteRequest(String p_Url, Func`2 p_CreateRequest, Int64 p_CallId)
at Coveo.Framework.Utils.Rest.HttpClient.GetRaw(String p_Url)
at Coveo.Framework.Utils.Rest.HttpClient.Get(String p_Url)
at Coveo.CloudPlatformClientBase.CloudPlatformClient.PerformPlatformGetCall(String p_OperationUri)
at Coveo.CloudPlatformClientBase.CloudPlatformClient.PerformPlatformCall(String p_HttpMethod, String p_OperationUri, String p_RequestContent)
at Coveo.CloudPlatformClientBase.CloudPlatformClient.PerformPlatformCallWithErrorHandling(String p_RequestMethod, String p_RequestUri, String p_RequestContent, Boolean p_SkipAccessDeniedValidation)
Nested Exception
Exception: System.Net.WebException
Message: The remote server returned an error: (401) Unauthorized.
Source: System
at System.Net.HttpWebRequest.GetResponse()
at Coveo.Framework.Utils.Rest.HttpClient.ExecuteRequest(String p_Url, Func`2 p_CreateRequest, Int64 p_CallId)
You can also see the following message if the configured API key can’t be properly decrypted:
An error occurred while decrypting the ApiKey configuration element value. The element value will be used as is assuming it's unencrypted.
Cause
This issue occurs when you have an invalid API key in your configuration that isn’t recognized by Coveo Cloud.
Resolution
You need to regenerate a temporary API key in Coveo Cloud to switch organization.
- Create a new API key (see Activating Coveo for Sitecore - Creating the API keys). You don’t need to create a new
SearchApiKey. - Set this API key directly in the
Coveo.CloudPlatformClient.Custom.configfile, inside theApiKeynode. - Try configuring your organization, as usual.
- Once your organization configured, you can safely delete the API key you created in Coveo Cloud.
What's Next for Me?