Add or Edit a Source Using One of the Available Connectors
- Amazon S3 Source
- Box (Personal) Source
- Box Business Source
- Confluence Cloud Source
- Confluence Self-Hosted Source
- Database Source
- Dropbox (Personal) Source
- Dropbox Business Source
- Exchange Enterprise Source
- Exchange Online (Personal) Source
- File System Source
- Generic REST API Source
- Gmail for Work Source
- Gmail (Personal) Source
- Google Drive (Personal) Source
- Google Drive for Work Source
- Jira Software Cloud Source
- Jira Software Self-Hosted Source
- Jive Cloud Source
- Jive Server Source
- Lithium Source
- Microsoft Dynamics 365 Source
- OneDrive for Business Source
- OTCS Source
- Push Source
- RSS Source
- Salesforce Source
- ServiceNow Source
- SharePoint Online Source
- SharePoint Online Legacy Source
- SharePoint Server Source
- Sitecore Source
- Sitemap Source
- Twitter Source
- Web Source
- YouTube Source
- Zendesk Source
Add or Edit a Gmail for Work Source
With a Google account with administrator credentials, members of the Administrators and Content Managers built-in groups can add the Gmail mailboxes content (emails and attachments) of Google Apps domain users to a Coveo Cloud organization. This source can be shared or secured (see Content Security). By default, a Google Drive for Work source starts a refresh every three hours to index Google Drive file changes (additions, modifications, or deletions). A source rescan or rebuild is necessary to capture domain, primary email and email aliases changes.
As a member of one of these groups, when you create the source, you authorize the Coveo Cloud organization to read your Google account using OAuth 2.0, a protocol that authorizes access without giving your password.
Source Features Summary
|Gmail for Work version||Latest cloud version||Following available Gmail for Work releases|
|Searchable content types||Emails and attachments|
Rescan or rebuild needed to capture domain, primary email and email aliases changes.
|Content security options||Secured||
The Gmail delegation feature is not yet supported, meaning a user can only search the content of their mailbox even if they have access to other users' mailboxes in Gmail for Work.
Before configuring your source, you must ensure that your Gmail instance is ready to work with Coveo Cloud.
Authorize Your Coveo Cloud Organization to Access the Gmail Mailboxes of Your Users
Create a Google API Console project (see Authorizing the Coveo Connector to Access Your Users Gmail Mailboxes).
Modify security parameters in your Google Apps account (see Authorizing the Coveo Connector to Access Your Google Apps for Work).
Add or Edit a Gmail for Work Source
If not already done, grant Coveo Cloud access to the Gmail mailboxes of your domain users (see Authorize Your Coveo Cloud Organization to Access the Gmail Mailboxes of Your Users).
If not already in the Add/Edit a Gmail for Work Source panel, go to the panel:
To add a source, in the main menu, under Content, select Sources > Add Source button > Gmail > Gmail for Work.
To edit a source, in the main menu, under Content, select Sources > source row > Edit in the Action bar.
In the Google Accounts window that appears, select the account you want to include the content or click Add account to enter the email and corresponding password.
In the Request for Permission window that appears, click Allow to grant Coveo Cloud platform read access to your account without giving your password.
In the Configuration tab, enter appropriate values for the available parameters:
A descriptive name for your source under 255 characters (not already in use for another source in this organization).
Google Apps domain
The Google Drive domain that you want to index.
Google Apps administrator account email
The email of a Google Apps administrator account in the
The email does NOT end in
Google Service account email
The Google service account email address previously obtained (see Authorizing the Coveo Connector to Access Your Users Gmail Mailboxes).
Private key file
Click Choose File, and select the private key file that you created before (see Authorizing the Coveo Connector to Access Your Google Apps for Work).
Character optical recognition (OCR)
Check this box if you want Coveo Cloud to extract text from image files or PDF files containing images (see Enable Optical Character Recognition). OCR-extracted text is processed as item data, meaning that it is fully searchable and will appear in the item Quick View (see Search Result Quick View).
When adding a source, if you have more than one logical (non-Elasticsearch) index in your organization, select the index in which the retrieved content will be stored (see Leverage Many Coveo Indexes). If your organization only has one index, this drop-down menu is not visible and you have no decision to make.
The Gmail delegation feature, which allows a user to access another user’s mailbox, is not yet supported. Therefore, if you choose the Secured option, there may be some discrepancies in content access capabilities.
In the Mailboxes to Include section, select the Specific radio button to add the User emails for which you want the mailbox content to be included, separated by a semicolon. By default, the content of All your domain user mailboxes is included.
In the Additional Content To Include, select the Trashed and spam items when you want to include the items in the Trash and Spam folders of the chosen Gmail for Work mailboxes.
- In the Access tab, determine whether each group and API key can view or edit the source configuration (see Understanding Resource Access):
- In the Access Level column, select View or Edit for each available group.
- On the left-hand side of the tab, if available, click Groups or API Keys to switch lists.
If you remove the Edit access level from all the groups of which you are a member, you will not be able to edit the source again after saving. Only administrators and members of other groups that have Edit access on this resource will be able to do so. To keep your ability to edit this resource, you must grant the Edit access level to at least one of your groups.
Optionally, consider editing or adding mappings (see Adding and Managing Source Mappings).
You can only manage mapping rules once you build the source (see Refresh, Rescan, or Rebuild Sources).
Complete your source addition or edition:
Click Add Source/Save when you want to save your source configuration changes without starting a build/rebuild, such as when you know you want to do other changes soon.
On the Sources page, you must click Start initial build or Start required rebuild in the source Status column to add the source content or make your changes effective, respectively.
Click Add and Build Source/Save and Rebuild Source when you are done editing the source and want to make changes effective.
Once the source is built or rebuilt, you can review its content in the Content Browser (see Inspect Items With the Content Browser).
Review your source update schedule and optionally change it so that it better fits your needs (see Edit a Source Schedule). By default, your content is refreshed every three hours.