Add or Edit a Gmail for Work Source

With a Google account with administrator credentials, members of the Administrators and Content Managers built-in groups can add the Gmail mailboxes content (emails and attachments) of Google Apps domain users to a Coveo organization.

As a member of one of these groups, when you create the source, you authorize the Coveo organization to read your Google account using OAuth 2.0, a protocol that authorizes access without giving your password.

Leading practice

The number of items that a source processes per hour (crawling speed) depends on various factors, such as network bandwidth and source configuration. See About Crawling Speed for information on what can impact crawling speed, as well as possible solutions.

Source Key Characteristics

Features Supported Additional information

Gmail for Work version

Latest version

Searchable content types


Emails and attachments

Content update operations



Takes place every three hours by default.

A rescan or rebuild is required to capture domain, primary email, and email aliases changes.





Content security options

Same users and groups as in your content system


The Gmail delegation feature isn’t yet supported, meaning a user can only search the content of their mailbox even if they have access to other users' mailboxes in Gmail for Work.

Specific users and groups




Authorize Your Coveo Organization to Access the Gmail Mailboxes of Your Users

Add or Edit a Gmail for Work Source

Once you’ve authorized your Coveo organization to access your users' Gmail mailboxes, follow the instructions below to add or edit your Gmail for Work source.

"Configuration" Tab

In the Add/Edit a Gmail for Work Source panel, the Configuration tab is selected by default. It contains your source’s general and authentication information, as well as other parameters.

General Information

Source Name

Enter a name for your source.

Leading practice

A source name can’t be modified once it’s saved, therefore be sure to use a short and descriptive name, using letters, numbers, hyphens (-), and underscores (_). Avoid spaces and other special characters.

Google Apps Domain

Enter the Google Drive domain that you want to index.

Google Apps Administrator Account Email

Enter the email of a Google Apps administrator account in the format.

Google Service Account Email

Enter the Google service account email address that you obtained when you authorized your Coveo organization to access the Gmail mailboxes of your users.

Private Key File

Click Choose File, and then select the private key file that you created when you authorized your Coveo organization to access the Gmail mailboxes of your users.

Optical Character Recognition (OCR)

If you want Coveo to extract text from image files or PDF files containing images, check the appropriate box. OCR-extracted text is processed as item data, meaning that it’s fully searchable and will appear in the item Quick View. See Enable Optical Character Recognition for details on this feature.


Contact Coveo Sales to add this feature to your organization license.

"Mailboxes to Include" Section

By default, all user mailboxes in your domain are indexed. As an alternative, you can select Specific to enter the addresses of the specific mailboxes that you want to index.

"Additional Content to Include" Section

Check the Trashed and spam items box to index the items in the Trash and Spam folders of the indexed mailboxes.

"Content Security" Tab

Select who will be able to access the source items through a Coveo-powered search interface. For details on this parameter, see Content Security.


The Gmail delegation feature, which allows a user to access another user’s mailbox, isn’t supported. Therefore, if you choose the Same users and groups as in your content system option, there may be some discrepancies in content access capabilities.

"Access" Tab

In the Access tab, set whether each group and API key can view or edit the source configuration (see Resource Access):

  1. If available, in the left pane, click Groups or API Keys to select the appropriate list.

  2. In the Access Level column for groups or API keys with access to source content, select View or Edit.


  1. Finish adding or editing your source:

    • When you want to save your source configuration changes without starting a build/rebuild, such as when you know you want to do other changes soon, click Add Source/Save.


      On the Sources (platform-ca | platform-eu | platform-au) page, you must click Launch build or Start required rebuild in the source Status column to add the source content or to make your changes effective, respectively.

    • When you’re done editing the source and want to make changes effective, click Add and Build Source/Save and Rebuild Source.

      Back on the Sources (platform-ca | platform-eu | platform-au) page, you can review the progress of your source addition or modification.

      Once the source is built or rebuilt, you can review its content in the Content Browser.

  2. Optionally, consider editing or adding mappings once your source is done building or rebuilding.

    Should you need to create mapping rules for Jira Software custom fields, see this article.

Leading practice

By default, a Jira Software source indexes the entire Jira Software instance content. If you want to index only certain projects, click Save, and then specify the desired address patterns in your source JSON configuration before launching the initial build. See Add Source Filters for further information.

What’s Next?