Getting Help and Support
Getting Help and Support
Here are the available help resources for Coveo for Sitecore On-Premises indexes, namely Coveo Enterprise Search (CES).
Here are the available help resources for Coveo for Sitecore Cloud indexes, namely Coveo Cloud.
Online Documentation
Read the online documentation for detailed information about installing, administering, and customizing Coveo for Sitecore.
There’s also a section describing the most common issues that you can encounter in Coveo for Sitecore, along with the resolution steps.
Finally, release notes are provided for every release of Coveo for Sitecore. This can be quite useful to identify recent enhancements and bug fixes.
Support Tools in Coveo for Sitecore
When troubleshooting issues yourself or with our support team, these tools can be of great help to you:
The Coveo Diagnostic Page is an embedded tool which allows you to monitor the state of the various modules that make up Coveo for Sitecore. When troubleshooting issues, this is often the first thing you need to look at.
The CES Administration Tool and the CES Console can help you identify issues related to the underlying Coveo index.
Coveo for Sitecore includes tools to manage your license and support plan.
Coveo for Sitecore also embeds links to its various help resources.
The Coveo Diagnostic Page is an embedded tool which allows you to monitor the state of the various modules that compose Coveo for Sitecore. When troubleshooting issues, this is often the first thing you need to look at.
The Coveo Administration Console can help you identify issues related to the underlying Coveo index.
Coveo for Sitecore includes tools to manage your license and support plan.
Coveo for Sitecore also embeds links to its various help resources.
Coveo Connect
Coveo Connect is your one-stop shop for online help and training.
Through Coveo Connect, you can join the Coveo Community and submit your questions to Coveo for Sitecore experts.
Need to get in touch with our support team? Coveo Connect allows you to create and monitor your support cases and get timely responses from proficient and dedicated support engineers.