Choose the right Insight Panel component
Choose the right Insight Panel component
Coveo for Salesforce provides the following Insight Panel components:
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Coveo Hosted Insight Panel (Recommended)
Is a packaged container component that’s built on Coveo’s latest technology (Coveo Headless and Coveo Quantic), which allows you to easily integrate a Coveo Hosted Insight Panel in Salesforce. -
Coveo Quantic (Custom)
Is a Lightning Web Component (LWC) library for assembling powerful search interfaces, including Insight Panels, in Salesforce. This option is only recommended for new implementations that require a high degree of customization. -
Coveo Insight Panel Lightning (Legacy)
Is an Aura component that allows you to add a Coveo-powered Insight Panel in the sidebar of your Lightning Service Console applications in Salesforce. -
Coveo Insight Panel Classic (Deprecated)
Is a Visualforce component that allows you to add a Coveo-powered Insight Panel in the sidebar of your Classic Console applications in Salesforce.
This article provides guidance on choosing the right component to implement an Insight Panel in your Salesforce organization.
Top features and differentiators
The following table lists the top features and differentiators to help you decide which Insight Panel component is right for you.
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The Coveo Insight Panel Classic Component isn’t included in this table because it’s not an option for new implementations. |
| Features and differentiators | Coveo Hosted Insight Panel (Recommended) | Coveo Quantic Insight Panel (Custom) | Coveo Insight Panel Lightning (Legacy) |
|---|---|---|---|
Write custom code |
Not available |
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Fetch results |
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Edit interface |
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Relevance Generative Answering (RGA) |
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User actions |
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Built with |
LWC |
LWC |
Aura [1] |
New features |
Available with package update |
Available with package update or custom code |
Not available |
Comparison matrix
The following table provides a more in-depth comparison of the features supported by each Insight Panel component available in Coveo for Salesforce.
| Feature | Coveo Hosted Insight Panel (Recommended) | Coveo Quantic Insight Panel (Custom) | Coveo Insight Panel Lightning (Legacy) | Coveo Insight Panel Classic (Deprecated) |
|---|---|---|---|---|
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1. The Hosted Insight Panel supports attaching results to a case with the Attach to case result action. However, it doesn’t include a feature to display a list of the attached results for a given case. Consider using the Coveo Attached Results Lightning component until this feature becomes available.
What’s next?
For more information on how to integrate the different Coveo Insight Panel components, see the following resources:
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Integrate a Coveo Hosted Insight Panel (Recommended)
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Coveo Quantic Insight Panel components and Quantic Insight Panel example (Custom)
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Integrate a Coveo Insight Panel Lightning Component (Legacy)
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Integrate a Coveo Insight Panel Classic Component (Deprecated)
Very useful
Not really
Very useful
Not really