Merchandising Hub interface

This is for:

Merchandiser

The Coveo Merchandising Hub (CMH) allows merchandisers to influence the products shown in search results, product listing pages (PLPs), and recommendation slots.

When logging in to the CMH, merchandisers land on the Overview page, where they can review performance metrics and access the Search and Product Listings managers to make changes.

The following image shows the CMH landing page:

Anatomy of the CMH | Coveo

1

Application picker

2

Organization picker

3

Property and locale selectors

4

CMH navigation menu

Application picker

The application picker allows merchandisers to switch between the CMH and the Coveo Administration Console.

The login presented in the CMH is shared with the Coveo Administration Console, meaning that logging into one will automatically log the user into the other, as long as the proper permissions are enabled.

To switch from the Coveo Administration Console to the CMH, at the top of the navigation menu, click grid-dots, and then select Merchandising Hub.

Switching between Coveo applications

Organization picker

The organization picker enables merchandisers to switch between the different Coveo organizations to access the related CMH.

Note

This picker is only available to users with access to multiple organizations.

Property and locale selectors

A Coveo organization can power many storefronts, each with their own set of products, categories, and rules. For example, the product inventory of two different brands can be managed by the same Coveo organization.

A given storefront may also have to offer experiences in different regions and languages, resulting in differences in the product content and pricing currencies.

To account for these variations, the CMH offers merchandisers the ability to manage the product discovery experience for each distinct combination by using properties and locales.

The following diagram illustrates how properties and locales can be used to manage the different experiences for a given storefront:

Properties and locales configuration interface showing tracking IDs and regional settings | Coveo

In this example, the Barca company has two brands, Barca Sports and Barca Parts, each with its own set of products and categories. Both brands are sold in Canada and the United States, which means that each brand has two distinct properties, one for Canada and one for the United States.

In Canada, both brands offer experiences in English and French, while in the United States, the brand experiences are in English only.

Therefore, each property has a set of locales that represent the different experiences offered by the brand in a given region.

The Property and Locale selectors enable merchandisers to tailor their search management activities to specific combinations of storefronts and locales, ensuring that the search experience meets the needs of customers in different storefronts and regions.

Note

This feature is mainly for businesses operating in multi-brand, multilingual, and multi-currency markets, ensuring that the experience is relevant and accessible to a diverse audience.

CMH navigation menu

Use the CMH navigation menu to switch between the Overview page and the available product discovery managers. The options you see depend on your organization and permissions: