Introduction to experiences

To help you find the right experience, when you perform a search, we’ll group the matching experiences according to state: Live, Scheduled, Drafts, Archived, and favorites.

In the following example, the user has searched using the string "Exper". The search has returned four matches, across four different states:

These metrics are an aggregation of the visitors exposed to your experience–this includes the control and any variations.

Let’s explain each of these metrics:

The Health card is your first port of call for diagnosing issues with your experience.

When no metrics are being displayed, the likely cause is that visitors aren’t seeing your experience. This might be because your segment conditions are too restrictive or that the trigger conditions aren’t being met.

As a first step, we recommend working with a member of your dev team to check segmentation and triggers are working as you expect.

We also recommend using the Qubit Explorer to make sure that the correct events are being emitted and that experience is being triggered as you would expect.

You can read more about the Qubit Explorer and validating your QP setup in Validating Your Setup.

If your primary goal is Conversions, a converter could be a visitor who purchased on your site. However, this isn’t always the case, as it depends on how conversion has been defined for your property.

Conversion could be transaction based but equally could be based on phone calls received or form submissions. For more information, contact your CSM at Qubit.

Any conversions that occurred before the experience was paused will be counted for two weeks after the experience was paused.

On the Experience page, we display some basic information to give you a quick overview of what’s happening with your experiences:

Right now, the card is being activated on a per-customer basis. If you don’t see it, reach out to your CSM at Qubit.

We report Incremental Revenue for experiences that meet the following criteria:

For guidance of performance over shorter time periods, you can take inferences from other metrics such as Conversion Rate and Revenue Per Visitor. However, bear in mind that these are not entirely indicative of the actual incremental revenue that has been generated.

Live

Scheduled

Paused

Draft

Archived

Favorites

If you have some experiences that you regularly use, you can select them as favorites. When you do this, the experience will also display in the Favorites list. We’ll provide more details on experience status and how to select an experience as a favorite later.

To add an experience as a favorite, select against your experience and then select Add to favorites. You can remove it by Remove from favorites

Yes, this is possible. Qubit re-publishes the Smartserve script when an experience is paused. However, since we have no control over the browser, it’s possible that a cached version of Smartserve will continue to be used. Until the browser cache is cleared, whether manually or automatically, visitors may continue to be served an experience.