CaseDeflection Component

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Coveo for Salesforce 3 (May 2018)

The CaseDeflection component allows you to insert a case deflection component in your community.

It takes care of wrapping and including the correct scripts and different resource references needed to do so.

Options

The component offers the following options:

queryContextFilter

The form fields you want to exclude of your case deflection component.

You can add any fields that you want to remove from the context sent by the query. The selected fields appear under Selected values.

Your fields should use their Salesforce API name (see Find the API name of a field).

By default, this box is empty.

queryDelay

The delay in milliseconds before the query is executed after a listened input has changed.

Default value is 500.

disableQueryForEmptyForm

Coveo for Salesforce 3.46 (February 2020)

Whether to run the query when the case form is empty.

Default value is false.

When setting disableQueryForEmptyForm to true, you should also set autoTriggerQuery to false on the SearchInterface component. This disables the search query on the initial page load. As a result, queries are only performed when the user starts typing in the case creation form.

emptyFormMessage

Coveo for Salesforce 3.46 (February 2020)

The message displayed in the CaseDeflection component when the query is disabled and the form is empty.

Default value is Fill in the case information to see relevant suggestions..

Events

The component responds to the following events:

CaseSubmit

When you want to signal to this component that a case has been submitted.

All key-value pairs that you pass as argument to this event will be included as metadata in the sended UA event.

CaseUnload

When you want to signal to this component that the page was unloaded.

All key-value pairs that you pass as argument to this event will be included as metadata in the sended UA event.

CaseInputChange

When you want to signal to this component that a field has changed on the Create A Case form.

All key-value pairs that you pass as argument to this event will be included as metadata in the sended UA event.

Field

The name of the field that has its value changed.

Value

The new value of the field.

Methods

This component doesn’t provide any method.

Usage

This component is included by default in the CaseDeflection Lightning component, as follows:

<div class="CoveoCaseDeflection"></div>