Can’t see values when using an existing field in a facet

Can’t see values when using an existing field in a facet

This is for:

Developer System Administrator

In this article

Symptoms
Cause
Resolution

Symptoms

When adding a facet to a search page, you ensure the following:

The field you have chosen exists in your index and has also been indexed by the Coveo Platform.
The search interface where you added the facet returns results for the specified field.

However, the facet appears empty, as displayed in the following image:

Cause

This usually happens when the Facet option hasn’t been set for a field.

Resolution

Set the Facet option for the specified field in the Coveo Administration Console (see Add or edit a field).