Support business intelligence

This is for:

Business Analyst System Administrator

Understanding what people are searching for can provide valuable business intelligence (BI). The Summary dashboard in Coveo Administration Console reports can be reviewed often to identify potential business issues. You can look for changes in trends or queried topics (see Review trends from the Summary dashboard). While some changes will be expected, others may reveal important business issues.

Examples

  • Following the release of a new surfboard on your sports supplies Coveo-powered commerce interface, customers may encounter issues with a part of the product. Looking at the combination of Top Queries and Top Documents cards can help in the early detection of the problems.

    summary tab top queries

  • Regional differences in customer searches may indicate language issues such as poor translation or climate-related issues such as the device not working well in hot and humid locations.