Review implementation successes and issues with metrics
Review implementation successes and issues with metrics
UA report cards such as table, metric, and trend cards display colored metric values:

Depending on the metric:
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A green value either means that the value has improved compared to a certain period and/or that your Coveo-powered search interface has a good search relevance.
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A black value can either be neutral or have no significance.
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A red value can mean that the value is retrogressing compared to a certain period and/or that your Coveo-powered search interface has search relevance issues.
You can create analytics dashboards to learn for which metrics their search interface performs well and which metrics signal potential relevance issues.
Access a dashboard in Edit mode
On the Reports (platform-ca | platform-eu | platform-au) page, do one of the following:
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Click the desired dashboard, click Open in the Action bar, and then click Edit in the upper-right corner.
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Click Add, and then select Blank dashboard.
Find search implementation successes and issues with metrics
You can use report cards to assess your relevance metrics and identify potential relevance issues.
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On the dashboard:
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Add table, metric, or trend cards and report on at least the following relevance metrics, which are necessary to have an overview of search result relevance:
NoteFor trend and metric cards, you have to select a dimension on which the metric calculation is based on. Select either Origin 1 (page/hub) or Origin 2 (tab/interface) at first to have a global overview of the search relevance of your interface/search page.
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Review the metric value colors, and act if necessary.
The following table lists all available metrics, thresholds to determine value colors (if any), and the metrics for which a higher or lower value is better:
Metric Threshold (if any) Higher values are better Lower values are better Quality of a value depends on the context Activity
Attach to Case Count
Click Event Count
Search Event Clickthrough (%)
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Green if > 60%
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Black between 40-60%
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Red if < 40%
Search Events With Clicks
Relevance Index
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Green if > 0.7
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Black between 0.5 to 0.7
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Red if < 0.5
Average Click Rank
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Green between 1 and 3
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Black between 3 and 6
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Red if > 6
Custom Event Count
Manual Search Event Count
Search Event Count
Refined Search Event Count
Unique User ID
Unique User IP
Unique Visitor ID
Visit Count
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Notes
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Required privileges
The following table indicates the required privileges to view and edit dashboards from the Reports (platform-ca | platform-eu | platform-au) page and associated panels (see Manage privileges and Privilege reference).
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Note
Access to dashboards or part of their content may be further restricted as a function of the member (see Manage access to reports and Manage permission filters). |
Action | Service - Domain | Required access level |
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View report access configurations |
Analytics - Analytics data Analytics - Reports Organization - Organization |
View |
Edit report access configurations |
Analytics - Analytics data Organization - Organization |
View |
Analytics - Reports |
Edit |
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Analytics - Administrate |
Allowed |