Entitlement comparison (Coveo for Salesforce)

This is for:

System Administrator

This page summarizes the differences between the available Coveo for Salesforce Pro and Enterprise editions.

Note

For a higher-level comparison of the Coveo for Salesforce editions, see Coveo for Salesforce - Editions & Pricing.

Coveo for Salesforce Pro and Enterprise editions

Features Pro Enterprise

Best uses

For small to medium Salesforce integrations and projects that need a unified index.

For large Salesforce integrations and projects with large index size and usage data requirements.

Product availability

Features Pro Enterprise

Index used

Coveo index
More powerful and flexible than the Salesforce index.

Salesforce product integration

  • B2B Commerce

  • Experience Cloud

  • Platform

  • Service Cloud

  • Sales Cloud

  • B2B Commerce

  • Experience Cloud

  • Platform

  • Service Cloud

  • Sales Cloud

Available data sources

  • Salesforce, plus any two of the following:

    • Microsoft Dynamics 365

    • Web and Sitemap Connectors

    • Push API and REST API

    • Amazon S3

    • Microsoft SharePoint Online (cloud)

    • Microsoft SharePoint Server (on-premises)

    • Confluence (cloud)

    • Confluence Data Center (on-premises)

    • Jira (cloud)

    • Jira Software Data Center (on-premises)

    • Google Drive (Work)

    • Dropbox (Business)

    • Box (Business)

    • YouTube

    • RSS

    • Jive (cloud)

    • Jive Server (on-premises)

    • Khoros Community

    • Zendesk

  • Salesforce

  • Catalog[1]

  • Microsoft Dynamics 365

  • Web and Sitemap Connectors

  • Push API and REST API

  • Amazon S3

  • Microsoft SharePoint Online (cloud)

  • Microsoft SharePoint Server (on-premises)

  • Confluence (cloud)

  • Confluence Data Center (on-premises)

  • Jira (cloud)

  • Jira Software Data Center (on-premises)

  • Google Drive (Work)

  • Dropbox (Business)

  • Box (Business)

  • YouTube

  • RSS

  • Jive (cloud)

  • Jive Server (on-premises)

  • Khoros Community

  • Zendesk

  • Available at an additional fee (For more information, contact Coveo Sales):

    • Database Server (Crawling Module)

    • File System Server (Crawling Module)

    • Microsoft SharePoint Server (Crawling Module)

    • Jira Software Data Center (Crawling Module)

    • Jive Server (Crawling Module)

    • Confluence Data Center (Crawling Module)

    • REST API Server (Crawling Module)

    • Web Server (Crawling Module)

    • Sitemap Server (Crawling Module)

1. Only applies to the Salesforce B2B Commerce integration.

Query pipelines

Features Pro Enterprise

Search optimization pipelines

10

Unlimited

Maximum pipeline condition

1,000

10,000

Maximum pipeline statements

5,000

50,000

Ranking weights

check

check

Total query per second limit[2]

10

25

User query per second limit[2]

5

5

2. The limits may vary according to your license. To know the exact number, contact Coveo Sales.

Search page features

Features Pro Enterprise

Facet range

check

check

Facet slider

check

check

Facet count

check

check

Queried results for facets

All results

Maximum queried results per object type

First 1000 results[3]

Maximum total returned results per query

First 1000 results[3]

Insight Panel

check

check

Sort by occurrence

check

check

Computed fields

check

check

Queryable objects

All Objects, when indexed (see Advanced configuration of a Salesforce source in Coveo)

Data categories

check

check

Knowledge article limitations

Publish status facet

check

check

Many languages in the same result list

check

check

3. The facet and result counts are calculated differently and displayed accurately.

Important

Government Cloud is partially supported in the Pro and Enterprise editions. For more information, contact Coveo Sales.

Coveo Administration Console available feature comparison

Coveo for Salesforce gives you access to your own Coveo (platform-ca | platform-eu | platform-au) organization.

You can administrate your Coveo organization using the Coveo Administration Console. Depending on your Coveo for Salesforce edition, your Coveo features can differ (see Coveo for Salesforce edition comparison).

This topic presents a comparison of Coveo Administration Console features that are available in each edition.

Administration Console Coveo for Salesforce editions
Section Features Pro Enterprise
Content Menu
Sources check check
Log Browser check check
Fields check check
Content Browser check check
Extensions check check
Security identities check check
Crawling modules x check
Service Menu
Case Assist x check
Insight Panel check check
Search Menu
Query pipelines check check
Conditions check check
Search pages check check
In-product experiences x check
A/B tests check check
Machine learning Menu
Models check check
Analytics Menu
Reports check check
Visit Browser check check
Data exports check check
Dimensions check check
Named filters check check
Permission filters x check
Data Health check check
Organization Menu
Settings check check
Groups check check
Members check check
Temporary access check check
API keys check check
Activity Browser check check
Notifications x check
Resource snapshots check check
Header Critical updates check check

Storage and recommendation allocation comparison

This topic presents index item storage and recommendation limits associated with Coveo for Salesforce products.

Storage

The storage allocation for Coveo for Salesforce is limited to a certain number of items per Coveo production organization. An item means an element of content in the Coveo index such as a Salesforce object, a document, an email, an HTML page, or a database record.

Each customer is allocated items based on the queries per month (QPM) and Users specified in the purchase order and information in the following table. Coveo’s QPM estimates are based on the information shared by customers, depending on the use case and the customer’s search page’s current traffic.

Note

Customers onboarding with Coveo after October 1, 2022, who exceed their item limit will be allowed a limited overage, then blocked from indexing new content or refreshing their index content unless they purchase additional items from Coveo or delete content from their index. Purchasing additional items is only available for the Pro and Enterprise editions.
Allocation type Salesforce product Item allocation per Coveo for Salesforce edition
Pro Enterprise
Per 100 K QPM Fixed Per 100 K QPM Per user
Included B2B Commerce 25 K N/A 50 K N/A
Experience Cloud 100 K N/A 1 M 5 K
Service Cloud N/A 500 K N/A 20 K
Sales Cloud 12 K
Platform 4 K
Additional Minimum increments B2B Commerce 500 K N/A 500 K N/A
Limit 1 M N/A 60 M N/A
Minimum increments All others N/A 500 K 1 M4
Limit 1 M5 60 M

4. Many editions or additional billable units (QPM or User) are cumulative.
5. For a greater allocation, contact Coveo Sales to upgrade to an Enterprise edition.

Example

You have two Coveo for Salesforce licenses for which item allocations are cumulative:

  1. Experience Cloud - Coveo for Salesforce Enterprise edition with 1 M QPM item allocation:
    1 M items/100 K QPM x 1 M QPM = 10 M items

  2. Service Cloud - Coveo for Salesforce Enterprise edition with 1,000 users item allocation:
    20 K items/user x 1,000 users = 20 M items.

The total item allocation is 30 M items.

Recommendations

The Coveo Machine Learning (Coveo ML) Content Recommendations (CR) feature presents a user with most relevant content consulted by other users with a similar navigation history (see About Content Recommendations).

Each Coveo for Salesforce customer is allocated a limited number of recommendation queries (expressed in recommendations per month (RPM)) per Coveo production organization based on the purchase order and information in the following table.

Allocation type Salesforce product Recommendation allocation per Coveo for Salesforce edition
Pro Enterprise
Per 100 K QPM Per user Per 100 K QPM Per user
Included B2B Commerce N/A N/A 500 K N/A
Experience Cloud N/A N/A 300 K 1.5 K
Service Cloud N/A N/A N/A 3 K
Sales Cloud
Platform N/A N/A N/A 1 K
Additional Minimum increments All N/A 500 K6
Limit N/A Unlimited

6. Many editions or additional billable units (QPM or User) are cumulative.

Example

You have two Coveo for Salesforce licenses for which recommendation allocations are cumulative:

  1. Experience Cloud - Coveo for Salesforce Enterprise edition with 1 M QPM
    Recommendation allocation: 300 K RPM/100 K QPM x 1 M QPM = 3 M RPM

  2. Service Cloud - Coveo for Salesforce Enterprise edition with 1,000 users
    Recommendation allocation: 3 K RPM/user x 1,000 users = 3 M RPM

The total allocation is 6 M RPM.