Platform plans

This is for:

System Administrator

This article provides an overview of the features that are available in each of the Coveo Platform plans (Base, Pro, and Enterprise). For additional information, contact Coveo Sales.

Content

Content Base Pro Enterprise

Cloud connectors

Pick 2[1]

Pick 3[1]

All included

On-premises connectors

x

x

Available as an option

Content security

Basic

Included

Included

Source-level security

check

check

check

Document-level security

x

check

check

Maximum daily document refresh - production

50% of the item allocation

50% of the item allocation

100% of the item allocation

Maximum daily document refresh - non-production

15% of the item allocation

15% of the item allocation

30% of the item allocation

Advanced content indexing options

Small

Medium

Large

Number of indexing pipeline extensions

2

5

25

Conversion: PDF, Office, etc.

check

check

check

Optical Character Recognition (OCR)

x

Available as an option

Available as an option

Search and ranking

Search and ranking Base Pro Enterprise

Advanced search features

All included

All included

All included

Query suggestions

check

check

check

Query corrections

check

check

check

Did you mean

check

check

check

Facets

Available as an option

check

check

Sorting

check

check

check

Tabs

check

check

check

Result lists, grids, and tables

check

check

check

Result templating

check

check

check

Analytics tracking

check

check

check

JavaScript Search Framework

check

check

check

Interface Editor

check

check

check

Hosted search pages

check

check

check

Number of query pipelines

3

10

100

A/B testing

x

check

check

Groups & Campaigns

x

check

check

Ranking features

All included

All included

All included

Thesaurus

check

check

check

Query ranking expression (QRE)

check

check

check

Featured results

check

check

check

Stop words

check

check

check

Dynamic re-ranking

check

check

check

In-Product Experience (IPX)

x

check

check

Machine learning

Machine learning Base Pro Enterprise

Automatic Relevance Tuning (ART)

check

check

check

Query Suggestions (QS)

check

check

check

Model configurability

Lite

Advanced

Full

Number of models

2

10

50[2]

Refresh rate

Automated

Automated

Automated

Data period

1 month

3 months

6 months

Model testing

x

check

check

Intelligent Term Detection (ITD)

x

check

check

Dynamic Navigation Experience (DNE)

x

Lite

Full

Value re-ranking

x

check

check

Facet re-ranking

x

check

check

Facet auto-selection

x

x

check

Content Recommendations (CR)

x

x

check

Smart Snippets

x

x

check

Smart Snippet model limit

N/A

N/A

5

Personalization

x

Lite

Unlimited

Profiling drills

x

x

check

User profile (for personalization)

x

100,000

Unlimited

Analytics

Analytics Base Pro Enterprise

Data visibility[3]

6 months

1 year

5 years

Data visualization

Coveo stack

Coveo stack

Coveo stack

Reporting capabilities

Lite

Advanced

Full

Number of reports

4

10

100

Monthly events

10M

50M

300M

Number of custom dimensions

10

25

100

Named filter

x

check

check

Permission filter

x

x

check

Data export

None

Limited

Full

Data accessibility

x

1 year

5 years

API and CSV format

x

check

check

Snowflake reader account

x

x

check

Snowflake credits

x

x

10

Administration and infrastructure

Administration and infrastructure Base Pro Enterprise

Secure environment: 2FA, HTTPS, API keys

check

check

check

Dedicated index infrastructure

check

check

check

Data residency

check

check

check

Multi-region search

x

x

Available as an option

HIPAA

x

x

Available as an option

Critical updates acceptance period

6 weeks

3 months

6 months

Member access management

Lite

Advanced

Unlimited

Number of users

Unlimited

Unlimited

Unlimited

Number of administrators

5

10

50

Custom single sign-on (SSO) with SAML 2.0[4]

x

x

check

Granular admin roles

x

x

check

Notifications

x

x

check

Configuration Snapshot API

check

check

check

Configuration Snapshot UI

x

check

check

Developer tools, APIs, and SDKs

All included

All included

All included

APIs

check

check

check

Connectors SDK

check

check

check

Headless & Atomic

check

check

check

Coveo Turbo

check

check

check

Support

Support Base Pro Enterprise

Documentation & community forum

check

check

check

Email & phone support

check

check

check

Project start guidance

check

check

check

Uptime SLA

99.9%

99.9%

99.99%

Dedicated Customer Success Manager

check

check

check


1. The Slack connector requires the Enterprise Platform plan.
2. This limit excludes Case Classification and Smart Snippet models, which each have a set limit of 5.
3. Data visibility is not the same as data retention.
4. All three plans support the following SSO identity providers: Google, Salesforce, and Microsoft.