Entitlements (Coveo Platform)

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This article presents index item storage and recommendation limits associated with the various Coveo license types and Coveo Platform editions.

Storage

The storage allocation for a Coveo Platform customer is limited to a certain number of items per Coveo production organization. An item is an element of content in the Coveo index such as a document, an email, an HTML page, or a database record.

Each customer is allocated items based on the queries per month (QPM) or users specified in the purchase order and information in the following table. Coveo’s QPM estimates are based on the information shared by customers, depending on the use case and the customer’s search page’s current traffic.

Note

Customers onboarding with Coveo after October 1, 2022, who exceed their item limit will be allowed a limited overage, then blocked from indexing new content or refreshing their index content unless they purchase additional items from Coveo or delete content from their index. Purchasing additional items is only available for the Pro and Enterprise editions.
Allocation type Coveo license type Item allocation per Coveo Platform edition
Pro Enterprise
Per 100 K QPM Per user Per 100 K QPM Per user
Included Intranets N/A 500 K1 N/A 2.5 K
Websites2 100 K N/A 250 K N/A
Platform 100 K N/A 250 K N/A
Additional Minimum increments Applicable solution 500 K N/A 1 M
Limit 1 M3 500 K3 60 M

1. The Intranets - Pro edition is fixed to 500 K items regardless of the number of users.
2. The Websites entitlements also apply to Coveo for Adobe.
3. For a greater allocation, contact Coveo Sales to upgrade to the Enterprise edition.

Example

You have two Coveo Platform licenses for which item allocations are cumulative:

  1. Websites - Enterprise edition with 1 M QPM item allocation: 250 K items/100 K QPM * 1 M QPM = 2.5 M items

  2. Intranets - Enterprise edition with 1,000 users item allocation: 2.5 K items/User * 1,000 users = 2.5 M items

The total item allocation is 5 M items.

Recommendations

The Coveo Machine Learning (Coveo ML) Content Recommendation (CR) feature presents a user with most relevant content consulted by other users with a similar navigation history (see About Content Recommendations).

Each Coveo customer is allocated a limited number of recommendation queries (expressed in recommendations per month (RPM)) per Coveo production organization based on the purchase order and information in the following table.

Allocation type Coveo license type Recommendation allocation per Coveo Platform edition
Pro Enterprise
Per 100 K QPM Per user Per 100 K QPM Per user
Included Intranets N/A N/A 500
Websites4 300 K N/A
Platform 300 K N/A
Additional Minimum increments Applicable solution N/A 500 K
Limit N/A Unlimited

4. The Websites entitlements also apply to Coveo for Adobe.

Example

You have two Coveo Platform licenses for which recommendation allocations are cumulative:

  1. Websites - Enterprise edition with 1 M QPM
    Recommendation allocation: 300 K RPM/100 K QPM * 1 M QPM = 3 M RPM

  2. Intranets - Enterprise edition with 1,000 users
    Recommendation allocation: 500 RPM/User * 1,000 users = 500 K RPM

The total allocation is 3.5 M RPM.