Product integrations and extensions

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Integrations
Extensions

This article presents the available features for the various Coveo product integrations and extensions based on the Platform plan.

Integrations

Coveo offers native UI integrations with Salesforce, ServiceNow, Sitecore, and Zendesk. Each customer has access to the following features based on the product integration and plan.

Product integration	Feature	Pro
Coveo for Salesforce^[1]	Salesforce package
Salesforce connector
Insight Panel
Coveo for SAP Commerce	SAP connector	N/A
Coveo for ServiceNow^[2]	ServiceNow package	N/A
ServiceNow connector	N/A
Insight Panel	N/A
Coveo for Sitecore^[3]	Sitecore connector
Experience Editor integration
Content recommendations	N/A
Sitecore AI integration	N/A
Rule Set Editor in Sitecore	N/A
xDB integration	N/A
Coveo for Zendesk^[2]	Zendesk package	N/A
Zendesk connector	N/A
Insight Panel	N/A

Product integration

Feature

Pro

Enterprise

Coveo for Salesforce^[1]

Salesforce package

Salesforce connector

Insight Panel

Coveo for SAP Commerce

SAP connector

N/A

Coveo for ServiceNow^[2]

ServiceNow package

N/A

ServiceNow connector

N/A

Insight Panel

N/A

Coveo for Sitecore^[3]

Sitecore connector

Experience Editor integration

Content recommendations

N/A

Sitecore AI integration

N/A

Rule Set Editor in Sitecore

N/A

xDB integration

N/A

Coveo for Zendesk^[2]

Zendesk package

N/A

Zendesk connector

N/A

Insight Panel

N/A

1. Available in Pro and Enterprise editions. Contact Coveo Sales to upgrade your product plan.
2. Available only in Enterprise edition.
3. Contact Coveo Sales to upgrade your product plan.

Extensions

Coveo product extensions are use-case specific features that enhance your existing product plan for ecommerce, agent-assisted service, and self-service. Each customer has access to the features based on the extension type and product plan.

Ecommerce

Feature	Pro	Enterprise
Smart catalog indexing - catalog manager
Commerce reports (attribution dashboards)
Coveo Personalization-as-you-go
Catalog - store availability management (B2C)
Catalog - entitlement management (B2B)
Product Recommendation (PR) models	N/A
Maximum daily document refreshes	Prod	100% of item allocation	200% of item allocation
Non-prod	50% of item allocation	100% of item allocation

Feature

Pro

Enterprise

Smart catalog indexing - catalog manager

Commerce reports (attribution dashboards)

Coveo Personalization-as-you-go

Catalog - store availability management (B2C)

Catalog - entitlement management (B2B)

Product Recommendation (PR) models

N/A

Maximum daily document refreshes

Prod

100% of item allocation

200% of item allocation

Non-prod

50% of item allocation

100% of item allocation

Service - Self-Service

Feature	Pro	Enterprise
Case deflection	Available as an option
Intelligent Term Detection (ITD)
Community recommendations	N/A
Case Assist (case classification)	N/A
Case Classification model limit	N/A	5
Smart Snippet model limit	N/A	5

Feature

Pro

Enterprise

Case deflection

Available as an option

Intelligent Term Detection (ITD)

Community recommendations

N/A

Case Assist (case classification)

N/A

Case Classification model limit

N/A

Smart Snippet model limit

N/A

Service - Agents

Feature

Pro

Enterprise

Full search page

ITD

User Actions API

Relevance Generative Answering (RGA)

Feature	Pro	Enterprise
Maximum number of organizations with RGA and Semantic Encoder (SE)^[1]	Prod	N/A	1
Non-prod	N/A	1
Maximum number of RGA models	Prod	N/A	3
Non-prod	N/A	1
Maximum number of SE models	Prod	N/A	1
Non-prod	N/A	1
Number of indexed items used for RGA	N/A	See Relevance Generative Answering (RGA) extension item allocation
Model rebuild frequency	N/A	Weekly
Queries per second (QPS)	N/A	Throttled at 2 QPS
Languages	Supported	N/A	English
Beta^[2]	N/A	French (fr) German (de) Spanish (es) Dutch (nl) Italian (it) Portuguese (pt) Chinese (zh) Japanese (ja) Korean (ko)

Feature

Pro

Enterprise

Maximum number of organizations with RGA and Semantic Encoder (SE)^[1]

Prod

N/A

Non-prod

N/A

Maximum number of RGA models

Prod

N/A

Non-prod

N/A

Maximum number of SE models

Prod

N/A

Non-prod

N/A

Number of indexed items used for RGA

N/A

See Relevance Generative Answering (RGA) extension item allocation

Model rebuild frequency

N/A

Weekly

Queries per second (QPS)

N/A

Throttled at 2 QPS

Languages

Supported

N/A

English

Beta^[2]

N/A

French (fr)
German (de)
Spanish (es)
Dutch (nl)
Italian (it)
Portuguese (pt)
Chinese (zh)
Japanese (ja)
Korean (ko)

1. A SE model is only supported for use in a Coveo-powered search interface with RGA.

2. Languages offered as a closed beta for RGA and SE. To get access to a beta language, contact your Coveo Customer Success Manager (CSM) or Account Manager.

Relevance Generative Answering (RGA) extension item allocation

Each customer is allocated a certain number of items, from their existing Platform item allocation, based on the generative queries per month (GQPM) specified in the purchase order and information in the following table. Coveo’s QPM estimates are based on the information shared by customers, depending on the use case and the customer’s search page’s current traffic.

Note

RGA doesn’t extend the indexed item allocation of a customer’s Platform plan. Coveo simply allows customers to use a portion of their indexed items for RGA.

Item allocation for RGA^[1]
Per 100 K GQPM	Limit
Production organization	Non-production organization
50 K of indexed item allocation	Up to 15 M of item allocation	15% of RGA items entitled in production organization

Item allocation for RGA^[1]

Per 100 K GQPM

Limit

Production organization

Non-production organization

50 K of indexed item allocation

Up to 15 M of item allocation

15% of RGA items entitled in production organization

1. The item allocation applies to both the RGA model and the SE model.

Passage Retrieval (CPR)

Feature	Pro	Enterprise
Maximum number of organizations with CPR and SE	Prod	N/A	1
Non-prod	N/A	1
Maximum number of CPR models	Prod	N/A	3
Non-prod	N/A	1
Maximum number of SE models	Prod	N/A	1 (or 2 cumulative if RGA is also present)
Non-prod	N/A	1
Number of indexed items used for CPR	N/A	See Passage Retrieval (CPR) extension item allocation
Model rebuild frequency	N/A	Weekly
Queries per second (QPS)	N/A	Throttled at 2 QPS
Supported languages	N/A	English

Feature

Pro

Enterprise

Maximum number of organizations with CPR and SE

Prod

N/A

Non-prod

N/A

Maximum number of CPR models

Prod

N/A

Non-prod

N/A

Maximum number of SE models

Prod

N/A

1 (or 2 cumulative if RGA is also present)

Non-prod

N/A

Number of indexed items used for CPR

N/A

See Passage Retrieval (CPR) extension item allocation

Model rebuild frequency

N/A

Weekly

Queries per second (QPS)

N/A

Throttled at 2 QPS

Supported languages

N/A

English

Passage Retrieval (CPR) extension item allocation

Each customer is allocated a certain number of items for CPR, from their existing Platform item allocation, based on the passage queries per month (PQPM) specified in the purchase order and the information provided in the following table. Coveo’s QPM estimates are based on the information shared by customers, depending on the use case and the customer’s search page’s current traffic.

Note

CPR doesn’t extend the indexed item allocation of a customer’s Platform plan. Coveo allows customers to use a portion of their indexed items for CPR.

Item allocation for CPR^[1]
Per 100 K PQPM	Limit
Production organization	Non-production organization
50 K of indexed item allocation	Up to 1 million items	15% of CPR items entitled in production organization

Item allocation for CPR^[1]

Per 100 K PQPM

Limit

Production organization

Non-production organization

50 K of indexed item allocation

Up to 1 million items

15% of CPR items entitled in production organization

1. The item allocation applies to both the CPR model and the SE model.