Product integrations and extensions
Product integrations and extensions
This article presents the available features for the various Coveo product integrations and extensions based on the product plan.
Integrations
Coveo offers native UI integrations with Salesforce, ServiceNow, Sitecore, and Zendesk. Each customer has access to the following features based on the product integration and plan.
Product integration | Feature | Base | Pro | Enterprise |
---|---|---|---|---|
Salesforce package |
N/A |
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Salesforce connector |
N/A |
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Insight Panel |
N/A |
|||
ServiceNow package |
N/A |
N/A |
||
ServiceNow connector |
N/A |
N/A |
||
Insight Panel |
N/A |
N/A |
||
Sitecore connector |
||||
Experience Editor integration |
||||
Content recommendations |
N/A |
N/A |
||
Sitecore AI integration |
N/A |
N/A |
||
Rule Set Editor in Sitecore |
N/A |
N/A |
||
xDB integration |
N/A |
N/A |
||
Zendesk package |
N/A |
N/A |
||
Zendesk connector |
N/A |
N/A |
||
Insight Panel |
N/A |
N/A |
1. Available in Pro and Enterprise editions.
Contact Coveo Sales to upgrade your product plan.
2. Available only in Enterprise edition.
3. Contact Coveo Sales to upgrade your product plan.
Extensions
Coveo product extensions are use-case specific features that enhance your existing product plan for ecommerce, agent-assisted service, and self-service. Each customer has access to the features based on the extension type and product plan.
Product extension type | Feature | Base | Pro | Enterprise | |
---|---|---|---|---|---|
Ecommerce |
Smart catalog indexing - catalog manager |
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Commerce reports (attribution dashboards) |
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Personalization-as-you-go |
|||||
Catalog - store availability management (B2C) |
N/A |
||||
Catalog - entitlement management (B2B) |
N/A |
||||
Product Recommendation (PR) models |
N/A |
N/A |
|||
Prod |
100% of the item allocation |
100% of the item allocation |
200% of the item allocation |
||
Non-prod |
50% of the item allocation |
50% of the item allocation |
100% of the item allocation |
||
Service - Self-Service |
Case deflection |
N/A |
Available as an option |
||
Intelligent Term Detection (ITD) |
N/A |
||||
Community recommendations |
N/A |
N/A |
|||
Case Assist (case classification) |
N/A |
N/A |
|||
Case Classification model limit |
N/A |
N/A |
5 |
||
Smart Snippets (number of models limited to 5) |
N/A |
N/A |
|||
Service - Agents |
Full search page |
N/A |
|||
Intelligent Term Detection (ITD) |
N/A |
||||
User Actions API |
N/A |
||||
Relevance Generative Answering (RGA)[1] |
Maximum number of organizations with RGA |
Prod |
N/A |
N/A |
1 |
Non-prod |
N/A |
N/A |
1 |
||
Maximum number of RGA models |
Prod |
N/A |
N/A |
3 |
|
Non-prod |
N/A |
N/A |
1 |
||
Maximum number of indexed items used for RGA |
Prod |
N/A |
N/A |
Up to 1 M of item allocation |
|
Non-prod |
N/A |
N/A |
15% of RGA items entitled in prod |
||
N/A |
N/A |
15% of indexed item allocation |
|||
Maximum number of queries per month (QPM) or users |
N/A |
N/A |
Same as allocated QPM/users |
||
Queries per second (QPS) |
N/A |
N/A |
Throttled at 2 QPS |
||
Languages supported |
N/A |
N/A |
English |
1. The information expressed on this page is subject to change.