Product integrations and extensions

This is for:

System Administrator
In this article

This article presents the available features for the various Coveo product integrations and extensions based on the product plan.

Integrations

Coveo offers native UI integrations with Salesforce, ServiceNow, Sitecore, and Zendesk. Each customer has access to the following features based on the product integration and plan.

Product integration Feature Base Pro Enterprise

Coveo for Salesforce[1]

Salesforce package

N/A

check

check

Salesforce connector

N/A

check

check

Insight Panel

N/A

check

check

Coveo for ServiceNow[2]

ServiceNow package

N/A

N/A

check

ServiceNow connector

N/A

N/A

check

Insight Panel

N/A

N/A

check

Coveo for Sitecore[3]

Sitecore connector

check

check

check

Experience Editor integration

check

check

check

Content recommendations

N/A

N/A

check

Sitecore AI integration

N/A

N/A

check

Rule Set Editor in Sitecore

N/A

N/A

check

xDB integration

N/A

N/A

check

Coveo for Zendesk[2]

Zendesk package

N/A

N/A

check

Zendesk connector

N/A

N/A

check

Insight Panel

N/A

N/A

check

1. Available in Pro and Enterprise editions. Contact Coveo Sales to upgrade your product plan.
2. Available only in Enterprise edition.
3. Contact Coveo Sales to upgrade your product plan.

Extensions

Coveo product extensions are use-case specific features that enhance your existing product plan for ecommerce, agent-assisted service, and self-service. Each customer has access to the features based on the extension type and product plan.

Product extension type Feature Base Pro Enterprise

Ecommerce

Smart catalog indexing - catalog manager

check

check

check

Commerce reports (attribution dashboards)

check

check

check

Personalization-as-you-go

check

check

check

Catalog - store availability management (B2C)

N/A

check

check

Catalog - entitlement management (B2B)

N/A

check

check

Product Recommendation (PR) models

N/A

N/A

check

Maximum daily document refresh

Prod

100% of the item allocation

100% of the item allocation

200% of the item allocation

Non-prod

50% of the item allocation

50% of the item allocation

100% of the item allocation

Service - Self-Service

Case deflection

N/A

Available as an option

check

Intelligent Term Detection (ITD)

N/A

check

check

Community recommendations

N/A

N/A

check

Case Assist (case classification)

N/A

N/A

check

Case Classification model limit

N/A

N/A

5

Smart Snippets (number of models limited to 5)

N/A

N/A

check

Service - Agents

Full search page

N/A

check

check

Intelligent Term Detection (ITD)

N/A

check

check

User Actions API

N/A

check

check

Relevance Generative Answering (RGA)[1]

Maximum number of organizations with RGA

Prod

N/A

N/A

1

Non-prod

N/A

N/A

1

Maximum number of RGA models

Prod

N/A

N/A

3

Non-prod

N/A

N/A

1

Maximum number of indexed items used for RGA

Prod

N/A

N/A

Up to 1 M of item allocation

Non-prod

N/A

N/A

15% of RGA items entitled in prod

Maximum daily document refresh

N/A

N/A

15% of indexed item allocation

Maximum number of queries per month (QPM) or users

N/A

N/A

Same as allocated QPM/users

Queries per second (QPS)

N/A

N/A

Throttled at 2 QPS

Languages supported

N/A

N/A

English

1. The information expressed on this page is subject to change.