Product Integrations and Extensions

In this article

This article presents the available features for the various Coveo product integrations and extensions based on product plan.

Integrations

Coveo offers native UI integrations with Sitecore, ServiceNow, Salesforce, and Zendesk. Each customer has access to the following features based on the product integration and plan.

Product integration Feature Plan
Base Pro Enterprise
Coveo for Sitecore1 Sitecore connector check check check
Experience Editor integration check check check
Content recommendations x x check
Sitecore AI integration x x check
Rule Set Editor in Sitecore x x check
xDB integration x x check
Coveo for Salesforce2 Salesforce package N/A check check
Salesforce connector N/A check check
Insight Panel N/A check check
Coveo for ServiceNow3 ServiceNow package N/A N/A check
ServiceNow connector N/A N/A check
Insight Panel N/A N/A check
Coveo for Zendesk3 Zendesk package N/A N/A check
Zendesk connector N/A N/A check
Insight Panel N/A N/A check

1: Contact Coveo Sales to upgrade your product plan.

2: Available in Pro and Enterprise editions. Contact Coveo Sales to upgrade your product plan.

3: Available only in Enterprise edition.

Extensions

Coveo product extensions are use-case specific features that enhance your existing product plan for ecommerce, agent-assisted service, and self-service. Each customer has access to the features based on the extension type and product plan.

Product extension type Feature Plan
Base Pro Enterprise
Ecommerce Smart catalog indexing - catalog manager check check check
Commerce reports (attribution dashboards) check check check
Personalization-as-you-go check check check
Catalog - store availability management (B2C) x check check
Catalog - entitlement management (B2B) x check check
Product Recommendations models x x check
Maximum daily document refresh - production 100% of the item allocation 100% of the item allocation 200% of the item allocation
Maximum daily document refresh - non-production 50% of the item allocation 50% of the item allocation 100% of the item allocation
Service - Self-Service Case deflection x Available as an option check
Intelligent Term Detection (ITD) x check check
Community recommendations x x check
Case Assist (case classification) x x check
Case Classification model limit x x 5
Smart Snippets (number of models limited to 5) x x check
Service - Agents Full search page x check check
Intelligent Term Detection (ITD) x check check
User Actions API x check check