Product integrations and extensions

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System Administrator
In this article

This article presents the available features for the various Coveo product integrations and extensions based on the product plan.

Integrations

Coveo offers native UI integrations with Salesforce, ServiceNow, Sitecore, and Zendesk. Each customer has access to the following features based on the product integration and plan.

Product integration Feature Pro Enterprise

Coveo for Salesforce[1]

Salesforce package

check

check

Salesforce connector

check

check

Insight Panel

check

check

Coveo for SAP Commerce

SAP connector

N/A

check

Coveo for ServiceNow[2]

ServiceNow package

N/A

check

ServiceNow connector

N/A

check

Insight Panel

N/A

check

Coveo for Sitecore[3]

Sitecore connector

check

check

Experience Editor integration

check

check

Content recommendations

N/A

check

Sitecore AI integration

N/A

check

Rule Set Editor in Sitecore

N/A

check

xDB integration

N/A

check

Coveo for Zendesk[2]

Zendesk package

N/A

check

Zendesk connector

N/A

check

Insight Panel

N/A

check

1. Available in Pro and Enterprise editions. Contact Coveo Sales to upgrade your product plan.
2. Available only in Enterprise edition.
3. Contact Coveo Sales to upgrade your product plan.

Extensions

Coveo product extensions are use-case specific features that enhance your existing product plan for ecommerce, agent-assisted service, and self-service. Each customer has access to the features based on the extension type and product plan.

Product extension type Feature Pro Enterprise

Ecommerce

Smart catalog indexing - catalog manager

check

check

Commerce reports (attribution dashboards)

check

check

Personalization-as-you-go

check

check

Catalog - store availability management (B2C)

check

check

Catalog - entitlement management (B2B)

check

check

Product Recommendation (PR) models

N/A

check

Maximum daily document refreshes

Prod

100% of the item allocation

200% of the item allocation

Non-prod

50% of the item allocation

100% of the item allocation

Service - Self-Service

Case deflection

Available as an option

check

Intelligent Term Detection (ITD)

check

check

Community recommendations

N/A

check

Case Assist (case classification)

N/A

check

Case Classification model limit

N/A

5

Smart Snippet model limit

N/A

5

Service - Agents

Full search page

check

check

Intelligent Term Detection (ITD)

check

check

User Actions API

check

check

Relevance Generative Answering (RGA)

Maximum number of organizations with RGA and Semantic Encoder (SE)[1]

Prod

N/A

1

Non-prod

N/A

1

Maximum number of RGA models

Prod

N/A

3

Non-prod

N/A

1

Maximum number of SE models

Prod

N/A

1

Non-prod

N/A

1

Number of indexed items used for RGA

See Relevance Generative Answering (RGA) item allocation

Maximum daily document refreshes

N/A

15% of indexed item allocation

Queries per second (QPS)

N/A

Throttled at 2 QPS

Languages supported

N/A

English

1. A Semantic Encoder (SE) model is only supported for use in a Coveo-powered search interface with RGA.

Relevance Generative Answering (RGA) item allocation

Each customer is allocated a certain number of items, from their existing Platform item allocation, based on the generative queries per month (GQPM) specified in the purchase order and information in the following table. Coveo’s QPM estimates are based on the information shared by customers, depending on the use case and the customer’s search page’s current traffic.

Note

RGA doesn’t extend the indexed item allocation of a customer’s Platform plan. Coveo simply allows customers to use a portion of their indexed items for RGA.

Item allocation for RGA[1]

Per 100 K generative queries per month (GQPM)

Maximum

Production organization

Non-production organization

50 K of indexed item allocation

Up to 1 M of item allocation

15% of RGA items entitled in production organization

1. The item allocation applies to both the RGA model and the SE model.