Product Integrations and Extensions

In this article

This article presents the available features for the various Coveo product integrations and extensions based on product plan.

Integrations

Coveo offers native UI integrations with Sitecore, ServiceNow, Salesforce, and Zendesk. Each customer has access to the following features based on the product integration and plan.

Product integration Feature Plan
Base Pro Enterprise
Coveo for Sitecore1 Sitecore connector
Experience Editor integration
Content recommendations
Sitecore AI integration
Rule Set Editor in Sitecore
xDB integration
Coveo for Salesforce2 Salesforce package N/A
Salesforce connector N/A
Insight Panel N/A
Coveo for ServiceNow3 ServiceNow package N/A N/A
ServiceNow connector N/A N/A
Insight Panel N/A N/A
Coveo for Zendesk3 Zendesk package N/A N/A
Zendesk connector N/A N/A
Insight Panel N/A N/A

1: Contact Coveo Sales to upgrade your product plan.

2: Available in Pro and Enterprise editions. Contact Coveo Sales to upgrade your product plan.

3: Available only in Enterprise edition.

Extensions

Coveo product extensions are use-case specific features that enhance your existing product plan for ecommerce, agent-assisted service, and self-service. Each customer has access to the features based on the extension type and product plan.

Product extension type Feature Plan
Base Pro Enterprise
Ecommerce Smart catalog indexing - catalog manager
Commerce reports (attribution dashboards)
Personalization-as-you-go
Catalog - store availability management (B2C)
Catalog - entitlement management (B2B)
Product Recommendations models
Maximum daily document refresh - production 100% of the item allocation 100% of the item allocation 200% of the item allocation
Maximum daily document refresh - non-production 50% of the item allocation 50% of the item allocation 100% of the item allocation
Service - Self-Service Case deflection Available as an option
Intelligent Term Detection (ITD)
Community recommendations
Case Assist (case classification)
Case Classification model limit 5
Smart Snippets (number of models limited to 5)
Service - Agents Full search page
Intelligent Term Detection (ITD)
User Actions API
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