Product Integrations and Extensions
Product Integrations and Extensions
In this article
This article presents the available features for the various Coveo product integrations and extensions based on product plan.
Integrations
Coveo offers native UI integrations with Sitecore, ServiceNow, Salesforce, and Zendesk. Each customer has access to the following features based on the product integration and plan.
Product integration | Feature | Plan | ||
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Base | Pro | Enterprise | ||
Coveo for Sitecore1 | Sitecore connector |
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Experience Editor integration |
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Content recommendations |
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Sitecore AI integration |
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Rule Set Editor in Sitecore |
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xDB integration |
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Coveo for Salesforce2 | Salesforce package | N/A |
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Salesforce connector | N/A |
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Insight Panel | N/A |
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Coveo for ServiceNow3 | ServiceNow package | N/A | N/A |
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ServiceNow connector | N/A | N/A |
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Insight Panel | N/A | N/A |
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Coveo for Zendesk3 | Zendesk package | N/A | N/A |
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Zendesk connector | N/A | N/A |
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Insight Panel | N/A | N/A |
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1: Contact Coveo Sales to upgrade your product plan.
2: Available in Pro and Enterprise editions. Contact Coveo Sales to upgrade your product plan.
3: Available only in Enterprise edition.
Extensions
Coveo product extensions are use-case specific features that enhance your existing product plan for ecommerce, agent-assisted service, and self-service. Each customer has access to the features based on the extension type and product plan.
Product extension type | Feature | Plan | ||
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Base | Pro | Enterprise | ||
Ecommerce | Smart catalog indexing - catalog manager |
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Commerce reports (attribution dashboards) |
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Personalization-as-you-go |
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Catalog - store availability management (B2C) |
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Catalog - entitlement management (B2B) |
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Product Recommendation (PR) models |
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Maximum daily document refresh - production | 100% of the item allocation | 100% of the item allocation | 200% of the item allocation | |
Maximum daily document refresh - non-production | 50% of the item allocation | 50% of the item allocation | 100% of the item allocation | |
Service - Self-Service | Case deflection |
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Available as an option |
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Intelligent Term Detection (ITD) |
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Community recommendations |
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Case Assist (case classification) |
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Case Classification model limit |
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Smart Snippets (number of models limited to 5) |
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Service - Agents | Full search page |
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Intelligent Term Detection (ITD) |
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User Actions API |
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