Entitlements (Coveo for Self-Service and Coveo for Contact Centers)
This article presents index item storage and recommendation limits associated with the various Coveo license types, and Coveo for Self-Service and Coveo for Contact Centers editions.
Storage
The storage allocation for a Coveo customer is limited to a certain number of items per production organization. An item is an element of content in the Coveo index such as a document, an email, an HTML page, or a database record.
Each customer is allocated items based on the queries per month (QPM) or users specified in the purchase order and information in the following table.
Allocation type | Coveo license type | Item allocation per Coveo for Self-Service and Coveo for Contact Centers edition | ||||
---|---|---|---|---|---|---|
Pro | Enterprise | |||||
Per 100 K QPM | Per user | Per 100 K QPM | Per user | |||
Included | Self-Service1 | 100 K | N/A | 1 M | N/A | |
Contact Centers2 | N/A | 500 K3 | N/A | 20 K | ||
Additional | Minimum increments | Applicable solution | 500 K | 500 K | 1 M | |
Limit | 1 M4 | 1 M4 | Unlimited |
1: The Self-Services entitlements also apply to Coveo for Zendesk.
2: The Contact Centers entitlements also apply to Coveo for Zendesk.
3: The Contact Centers - Pro edition is fixed to 500 K items regardless of the number of users.
4: For a greater allocation, contact Coveo Sales to upgrade to the Enterprise edition.
You have two Coveo solution licenses for which item allocations are cumulative:
-
Self-Service - Enterprise edition with 1 M QPM item allocation: 100 K items/100 K QPM * 1 M QPM = 1 M items
-
Contact Centers - Enterprise edition with 1,000 users item allocation: 20 K items/user * 1,000 users = 20 M items
The total item allocation is 21 M items.
Recommendations
The Coveo Machine Learning (Coveo ML) Content Recommendations (CR) feature presents a user with most relevant content consulted by other users with a similar navigation history (see About Content Recommendations).
Each Coveo customer is allocated a limited number of recommendations (expressed in recommendations per month (RPM)) per production organization based on the purchase order and information in the following table.
Allocation type | Coveo license type | Recommendation allocation per Coveo for Self-Service and Coveo for Contact Centers edition | ||||
---|---|---|---|---|---|---|
Pro | Enterprise | |||||
Per 100 K QPM | Per user | Per 100 K QPM | Per user | |||
Included | Self-Service7 | N/A | N/A | 300 K | N/A | |
Contact Centers8 | N/A | N/A | N/A | 3 K | ||
Additional | Minimum increments | Applicable solution | N/A | 500 K | ||
Limit | N/A | Unlimited |
7: The Self-Services entitlements also apply to Coveo for Zendesk.
8: The Contact Centers entitlements also apply to Coveo for Zendesk.
You have two Coveo licenses for which recommendation allocations are cumulative:
-
Self-Service - Enterprise edition with 1 M QPM
Recommendation allocation: 300 K RPM/100 K QPM * 1 M QPM = 3 M RPM
-
Contact Centers - Enterprise edition with 1,000 users
Recommendation allocation: 3 K RPM/user * 1,000 users = 3 M RPM
The total allocation is 6 M RPM.