Storage, Recommendation, and Persistent Query Allocation (Coveo for ServiceNow)

This article presents index item storage, recommendation, and persistent query limits associated with various ServiceNow integrations.

Storage

The storage allocation for Coveo for ServiceNow is limited to a certain number of items per Coveo Cloud production organization. An item is an element of content in the Coveo Cloud index such as a ServiceNow knowledge base article, a catalog item, a customer service case, etc.

Each customer is allocated items based on the number of agents, users, or queries per month (QPM) specified in the purchase order and on the information in the following table.

Allocation type Coveo license type Additional1 item allocation
Included CSM Agents Integration N/A
Field Services / Fulfillers Integration N/A
CSM Portal Integration N/A
ITSM Integration 1.5 K per user
HRSD Integration 1.5 K per user
Additional purchase All 1 M

Note 1: All entitlements for ServiceNow products are in addition to the entitlements for the Coveo Platform products.

You have an HRSD integration with 800 users. Your item allocation specific to Coveo for ServiceNow is therefore calculated as follows:

1.5 K items per user * 800 users = 1.2 M items

To get your total item allocation, add the number allowed with your Coveo Platform license (see Storage, Recommendation, and Persistent Query Allocation (Coveo Platform)).

Recommendations

The Coveo Machine Learning (Coveo ML) Event Recommendations (ER) feature presents a user with most relevant content consulted by other users with a similar navigation history (see Event Recommendations Feature).

Each Coveo for ServiceNow customer is allocated a limited number of recommendations (expressed in recommendations per month (RPM)) per Coveo Cloud production organization based on the information in the following table.

Allocation type Coveo license type Additional2 recommendation allocation
Included CSM Agents Integration N/A
Field Services / Fulfillers Integration N/A
CSM Portal Integration N/A
ITSM Integration 500 per user
HRSD Integration 500 per user
Additional purchase All 500

Note 2: All entitlements for ServiceNow products are in addition to the entitlements for the Coveo Platform products.

You have an HRSD integration with 800 users. Your recommendation allocation is therefore calculated as follows:

500 recommendations per user * 800 users = 400 K recommendations

To get your total recommendation allocation, add the number allowed with your Coveo Platform license (see Storage, Recommendation, and Persistent Query Allocation (Coveo Platform)).