Single Sign-On (SSO) Troubleshooting

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System Administrator
In this article

This page provides troubleshooting tips for common issues with Single Sign-On (SSO) in your organization.

Response not decrypted

Context and symptoms

When trying to log in to the Coveo Platform, the following error appears: "SAML Authentication Error Did not decrypt response since it is not signed."

SSO authentication error | Coveo
Likely cause and resolution

Cause

Encrypted assertions in an unsigned response is not considered secure.

Resolution

Either have your SSO provider sign responses or disable assertion encryption. See the instructions specific to your SSO identity provider for more information.