- Logging in to Coveo Cloud
- What Do You Want to Do?
- Content - Section
- Search - Section
- Machine Learning - Section
- Analytics - Section
- Organization - Section
- Settings Panel
- Using the Search Consumption Dashboard
- Review Events Related to Specific Administration Console Resources
- About Backups
- Monitoring the Coveo Cloud V2 Availability
- Supported Browsers
- Supported Languages
- User Notifications
- Logging Out of Coveo Cloud
- Administration Console Header
- Navigating the Administration Console Using a Keyboard
The Status section appears at the bottom of the navigation panel and provides information about the state of your organization and the whole Coveo Cloud platform.
The Coveo team is automatically notified when your organization or components of the Coveo Cloud platform enter a warning (yellow) or error (red) state and will act to fix the issue as quickly as possible. You cannot do anything to fix the issues apart from contacting Coveo Support when an issue persists.
To increase resiliency, consider a multi-region deployment. If your organization is deployed across multiple regions, and the service is affected in a satellite region, the search requests fall back to the primary region, namely US East.
The actions that you can perform on the page are:
Review the Status of Your Organization and of the Coveo Cloud platform
The Status icon turns yellow or red whenever the Organization and/or Systems state indicator does, allowing you to easily identify that an issue occurs.
Access the status.cloud.coveo.com Site
The status.cloud.coveo.com site provides complete search and indexing cloud service availability information.
The elements available in the page are:
Status icon color:
Summarizes the Organization and Systems states by taking the color of the worst state (red when any is red [error], yellow when any is yellow [warning], green when both are green [healthy]).
Indicates the state of the currently selected organization.
Indicator color Organization state Description Green
Your organization is fully functional. Yellow
Your trial organization was inactive and is now going back to an active state. Organization schedules are being reactivated, meaning that items and security identities will be indexed and updated again.
Maintenance operations (such as a restore following an issue) are ongoing on one or more components associated with your organization that is in read-only mode, meaning that you cannot add, remove, and change anything from the administration console. In most cases, your content is still searchable and indexing activities take place.
Source issues will not appear here, but rather in the Sources page (see Adding and Managing Sources).
While the cloud infrastructure for the organization is being provisioned. Yellow
Your trial organization is considered inactive since no query has been made over the past 48 hours. Organization schedules are disabled, meaning that items and security identities are no longer included nor updated.
To reactivate your organization, click Click to reactivate in the Status widget or access the Content Browser (see Access the Content Browser Page). Alternatively, if any organization user makes a query, the organization will be reactivated.
If you are satisfied with Coveo Cloud, consider contacting Coveo Sales to upgrade your trial to a standard license. Coveo Cloud organizations with a standard license do not become inactive due to idleness.In the Platform API and in some exception/error messages, an inactive organization may also be referred to as a paused organization.
Inactive organizations are in a read-only state. This implies that in an inactive organization, you cannot create, edit, or delete resources (sources, fields, query pipelines, etc.).
Search is unavailable
Your organization search service is unavailable. The Coveo team has been notified and is working to resolve the issue. Contact the Coveo Support team for further information.
Failed to go inactive
Failed to resume
No response from the server
The Coveo Cloud server failed to return the expected information. The Coveo team has been notified and is working to resolve the issue. Contact the Coveo Support team for further information.
Summarizes the state of the Coveo Cloud platform services and APIs and provides a link to status.cloud.coveo.com.
Indicator color Coveo Cloud state Services and APIs details Green
All systems operational
All components operational Yellow
Partially degraded service
Any component degraded performance Yellow
All components degraded performance Yellow
Minor service outage
Any component partial outage Red
Partial system outage
Any or all components partial outage Red
Major system outage
All components major outage
When Coveo Cloud platform updates affecting all organizations are planned, the scheduled maintenance line appears to indicate when the next maintenance will take place relative to now.
Scheduled maintenance in 15 hours
Scheduled maintenance in 12 days
You can click Systems to access the status.cloud.coveo.com site and look for the update notification that will include a link to the release notes announcing the changes for the update.