Review Organization and Platform Status

The status of your organization and of the Coveo Platform appears in the notification center.

Notification Center

The status color indicator notifies you of issues with your organization or the Coveo Platform:

  • Green indicates that everything is fully functional.

  • Yellow indicates a warning.

  • Red indicates an outage or error.

When an indicator turns to yellow or red, a badge appears on the notification center bell icon (Bell icon). Moreover, the Coveo team is automatically notified and acts to fix the issue as quickly as possible. You can’t do anything to fix the issues apart from contacting Coveo Support when an issue persists.

To increase resiliency, consider a multi-region deployment. If your organization is deployed across many regions and the service is affected in a satellite region, the search requests fall back to your primary region.

Organization Status

Indicator color Organization state Details
Green Healthy Your organization is fully functional.
Yellow Resuming

Your trial organization was inactive and is now going back to an active state. Update schedules are resuming, i.e., items and security identities will be index/updated again.

Yellow Under maintenance

Organization components are undergoing maintenance operations (such as a restore following an issue). The organization is in temporary read-only mode, i.e., you can't create, edit, or delete resources. In typical maintenance operations, your content is still searchable and indexing activities are still taking place.

Yellow Creation Coveo is provisioning your organization's cloud infrastructure. Your organization will soon be fully functional.
Yellow Inactive

Your test or trial organization is considered inactive (or paused) since no query has been made recently. Update schedules are disabled, i.e., items and security identities are no longer indexed/updated. An inactive organization is in read-only mode, i.e., you can't create, edit, or delete resources.

Reactivate your organization.

If you're satisfied with Coveo, consider contacting Coveo Sales to upgrade your trial to a standard license. Coveo organizations with a standard license don't become inactive due to idleness.

Yellow Search is unavailable

Your organization search service is unavailable. The Coveo team has been notified and is working to resolve the issue. Contact the Coveo Support team for more information.

Yellow Failed to go inactive

An error has occurred while your organization was going inactive. Contact the Coveo Support team for more information.

Yellow Failed to resume

An error has occurred while your organization was resuming its normal activity after being inactive. Contact the Coveo Support team for more information.

Red No response from the server

The Coveo server failed to return the expected information. The Coveo team has been notified and is working to resolve the issue. Contact the Coveo Support team for more information.

Systems Status

See also Coveo Cloud Systems for further details.

It’s possible that the service is affected only in a satellite region. In such cases, the traffic falls back to the primary region. The error messages provide more details.

Indicator color Coveo Platform state Details
Green All systems operational All services and APIs are operational
Yellow Partially degraded service A service or API is experiencing degraded performance
Yellow Degraded service All services and APIs are experiencing degraded performance
Yellow Minor service outage A service or API is experiencing an outage
Red Partial system outage One or more services and/or APIs are experiencing an outage
Red Major system outage All services and APIs are experiencing an outage

Scheduled Maintenance

When a Coveo Platform update affecting all organizations is planned, the scheduled maintenance line appears to indicate when the next maintenance will take place.

On status.cloud.coveo.com, an update notification includes a link to the update release notes.

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