Status

The Status section appears at the bottom of the navigation panel and provides information about the state of your organization and the whole Coveo Cloud platform.

ac8-status_ex2

The Coveo team is automatically notified when your organization or components of the Coveo Cloud platform enter a warning (yellow) or error (red) state and will act to fix the issue as quickly as possible. You cannot do anything to fix the issues apart from contacting Coveo Support when an issue persists.

To increase resiliency, consider a multi-region deployment. If your organization is deployed across many regions, and the service is affected in a satellite region, the search requests fall back to the primary region, namely US East.

Review the Status of Your Organization and the Coveo Cloud Platform

The Status icon turns yellow or red whenever the Organization and/or Systems state indicator does, allowing you to easily identify that an issue occurs.

  1. In the lower-left corner of administration console, bring the pointer above the Status section to expand it.

  2. Review the Organization or Systems state indicators and messages to identify the issue.

Access the status.cloud.coveo.com Site

The status.cloud.coveo.com site provides complete search and indexing cloud service availability information.

  1. In the lower-left corner of administration console, bring the pointer above the Status section to expand it.

  2. Click Systems to open status.cloud.coveo.com in a new browser tab (see Monitoring the Coveo Cloud V2 Availability).

Reference

The following elements are available on the page:

  • Status icon color:

    Summarizes the Organization and Systems states by taking the color of the worst state (red when any is red [error], yellow when any is yellow [warning], green when both are green [healthy]).

  • Organization

    Indicates the state of the currently selected organization.

    Indicator color Organization state Description
    Green Healthy Your organization is fully functional.
    Yellow Resuming

    Your trial organization was inactive and is now going back to an active state. Organization schedules are being reactivated, meaning that items and security identities will be indexed and updated again.

    Yellow Under maintenance

    Maintenance operations (such as a restore following an issue) are ongoing on one or more components associated with your organization that is in read-only mode, meaning that you cannot add, remove, and change anything from the administration console. Usually, your content is still searchable and indexing activities take place.

    Source issues will not appear here, but rather on the Sources page.

    Yellow Setting up While the cloud infrastructure for the organization is being provisioned.
    Yellow Inactive

    Your trial organization is considered inactive since no query has been made over the past 48 hours. Organization schedules are disabled, meaning that items and security identities are no longer included nor updated.

    To reactivate your organization, click Click to reactivate in the Status widget or access the Content Browser. Alternatively, if any organization user makes a query, the organization will be reactivated.

    If you are satisfied with Coveo Cloud, consider contacting Coveo Sales to upgrade your trial to a standard license. Coveo Cloud organizations with a standard license do not become inactive due to idleness.

    In the Platform API and in some exception/error messages, an inactive organization may also be referred to as a paused organization.

    Inactive organizations are in a read-only state. This implies that in an inactive organization, you cannot create, edit, or delete resources (sources, fields, query pipelines, etc.).
    Yellow Search is unavailable

    Your organization search service is unavailable. The Coveo team has been notified and is working to resolve the issue. Contact the Coveo Support team for further information.

    Yellow Failed to go inactive

    An error has occurred while your organization was going inactive. Contact the Coveo Support team for further information.

    Yellow Failed to resume

    An error has occurred while your organization was resuming its normal activity after being inactive. Contact the Coveo Support team for further information.

    Red No response from the server

    The Coveo Cloud server failed to return the expected information. The Coveo team has been notified and is working to resolve the issue. Contact the Coveo Support team for further information.

  • Systems

    Summarizes the state of the Coveo Cloud platform services and APIs and provides a link to status.cloud.coveo.com.

    Indicator color Coveo Cloud state Services and APIs details
    Green All systems operational All components operational
    Yellow Partially degraded service Any component degraded performance
    Yellow Degraded service All components degraded performance
    Yellow Minor service outage Any component partial outage
    Red Partial system outage Any or all components partial outage
    Red Major system outage All components major outage
  • Scheduled maintenance

    When Coveo Cloud platform updates affecting all organizations are planned, the scheduled maintenance line appears to indicate when the next maintenance will take place relative to now.

    • Scheduled maintenance in 15 hours

    • Scheduled maintenance in 12 days

    You can click Systems to access the status.cloud.coveo.com site and look for the update notification that will include a link to the release notes announcing the changes for the update.