Add an Insight Panel

This is for:

Developer System Administrator

The Coveo Insight Panel is a search interface that you can add to a ServiceNow record, such as a support case or an incident report. The Insight Panel automatically leverages the information in the ServiceNow record, including the keywords the agent types, to proactively display the most contextually relevant content. This lets users search various sources of content directly on the page in which they’re working.

Coveo for ServiceNow offers the Coveo Hosted Insight Panel, Coveo Insight Panel (legacy), and the Coveo Atomic Insight Panel (custom) solutions. If you’re using Coveo for ServiceNow v25.1.5+, we recommend using the Coveo Hosted Insight Panel to benefit from the latest features and improvements.

For more information, see: