Product integrations and extensions

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System Administrator
In this article

This article presents the available features for the various Coveo product integrations and extensions based on the Platform plan.

Integrations

Coveo offers native UI integrations with Salesforce, SAP Commerce, Shopify, ServiceNow, Sitecore, and Zendesk. Each customer has access to the following features based on the product integration and plan.

Product integration Feature Pro Enterprise

Coveo for Salesforce[1]

Salesforce package

check

check

Salesforce connector

check

check

Insight Panel

check

check

Coveo for SAP Commerce

SAP integration

N/A

check

Coveo for Shopify Commerce

Shopify integration

N/A

check

Coveo for ServiceNow[2]

ServiceNow package

N/A

check

ServiceNow connector

N/A

check

Insight Panel

N/A

check

Coveo for Sitecore[3]

Sitecore connector

check

check

Experience Editor integration

check

check

Content recommendations

N/A

check

Sitecore AI integration

N/A

check

Rule Set Editor in Sitecore

N/A

check

xDB integration

N/A

check

Coveo for Zendesk[2]

Zendesk package

N/A

check

Zendesk connector

N/A

check

Insight Panel

N/A

check

1. Available in Pro and Enterprise editions. Contact Coveo Sales to upgrade your product plan.

2. Available only in Enterprise edition.

3. Contact Coveo Sales to upgrade your product plan.

Extensions

Coveo product extensions are use-case specific features that enhance your existing product plan for ecommerce, agent-assisted service, and self-service. Each customer has access to the features based on the extension type and product plan.

Ecommerce

The Ecommerce extension is available in the Enterprise Coveo Platform plan only. It contains a base package of features, and several additional packages that can be purchased for more advanced use cases.

Ecommerce extension base package

Feature Enterprise

Catalog Semantic Encoder model

check

Coveo Merchandising Hub (CMH)

check

Reporting (attribution)

check

Catalog - store availability management (B2C)

check

Catalog - entitlement management (B2B)

check

Listing Page Optimizer (LPO) model

check

Product Recommendation (PR) model

check

Maximum daily document refreshes

Prod

200% of item allocation

Non-prod

100% of item allocation

Additional packages

The Ecommerce extension offers several additional packages that can be purchased for more advanced use cases.

Personalization-as-you-go package
Feature Enterprise

Coveo Personalization-as-you-go

check

Session-Based Product Recommendations (SBPR) model

check
Business-aware product ranking package
Feature Enterprise

Business-Aware Product Ranking

check
Generative category guidance package
Feature Enterprise

Generative answering

check

Generative category recommendations

check
Product badging package
Feature Enterprise

Product badging

check

Social proof badging

check

Service - Self-Service

Feature Pro Enterprise

Case deflection

Available as an option

check

Intelligent Term Detection (ITD)

check

check

Community recommendations

N/A

check

Case Assist (case classification)

N/A

check

Case Classification model limit

N/A

5

Smart Snippet model limit

N/A

5

Service - Agents

Feature Pro Enterprise

Full search page

check

check

ITD

check

check

User Actions API

check

check

Relevance Generative Answering (RGA)

Feature Pro Enterprise

Maximum number of organizations with RGA and Semantic Encoder (SE)

Prod

N/A

1

Non-prod

N/A

1

Maximum number of RGA models

Prod

N/A

3

Non-prod

N/A

1

Maximum number of SE models

Prod

N/A

1

Non-prod

N/A

1

Number of indexed items used for RGA

N/A

See Relevance Generative Answering (RGA) extension item allocation

Model rebuild frequency

N/A

Weekly

Queries per second (QPS)

N/A

Throttled at 2 QPS

Languages

Supported

N/A

English

Beta

N/A

Any other index-supported language

Relevance Generative Answering (RGA) extension item allocation

Each customer is allocated a certain number of items, from their existing Platform item allocation, based on the generative queries per month (GQPM) specified in the purchase order and information in the following table. Coveo’s GQPM estimates are based on the information shared by customers, depending on the use case and the customer’s search page’s current traffic.

Notes

  • The item allocation applies to both the RGA model and the SE model.

  • RGA doesn’t extend the indexed item allocation of a customer’s Platform plan. Coveo simply allows customers to use a portion of their indexed items for RGA.

  • You can track your GQPM usage from the Limits section of the Settings (platform-ca | platform-eu | platform-au) page.

    GQPM usage limits | Coveo

    Click chartpie to see more details based on a selected period of time.

Per 100 K GQPM

Limit

Production organization

Non-production organization

50 K of indexed item allocation

Up to 15 M of item allocation

15% of RGA items entitled in production organization

Passage Retrieval (CPR)

Feature Pro Enterprise

Maximum number of organizations with CPR and SE

Prod

N/A

1

Non-prod

N/A

1

Maximum number of CPR models

Prod

N/A

3

Non-prod

N/A

1

Maximum number of SE models

Prod

N/A

1 (or 2 cumulative if RGA is also present)

Non-prod

N/A

1

Number of indexed items used for CPR

N/A

See Passage Retrieval (CPR) extension item allocation

Model rebuild frequency

N/A

Weekly

Queries per second (QPS)

N/A

Throttled at 5 QPS

Languages

Supported

N/A

English

Beta

N/A

Any other index-supported language

Passage Retrieval (CPR) extension item allocation

Each customer is allocated a certain number of items for CPR, from their existing Platform item allocation, based on the passage queries per month (PQPM) specified in the purchase order and the information provided in the following table. Coveo’s PQPM estimates are based on the information shared by customers, depending on the use case and the customer’s search page’s current traffic.

Notes

  • The item allocation applies to both the CPR model and the SE model.

  • CPR doesn’t extend the indexed item allocation of a customer’s Platform plan. Coveo allows customers to use a portion of their indexed items for CPR.

  • You can track your PQPM usage from the Limits section of the Settings (platform-ca | platform-eu | platform-au) page.

    PQPM usage limits | Coveo

    Click chartpie to see more details based on a selected period of time.

Per 100 K PQPM

Limit

Production organization

Non-production organization

50 K of indexed item allocation

Up to 15 M of item allocation

15% of CPR items entitled in production organization