Set up an answer configuration
Set up an answer configuration
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The Coveo Knowledge Hub is currently available as a beta to early-access customers only. Contact your Customer Success Manager for early access to this feature. |
An answer configuration is the link between your RGA-enabled search interface and the Knowledge Hub’s Answer Manager. It allows you to view feedback on your RGA-generated answers and create rules to manage the generated answers.
Answer configurations are created and managed in the Answer Manager, and each answer configuration is associated with a specific RGA-enabled search interface. Feedback that’s collected for generated answers in a search interface appears in the associated answer configuration in the Answer Manager. Rules that you create in an answer configuration apply only to the generated answers in the associated search interface.
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Why you need an answer configuration
In the improving your RGA implementation based on answer evaluation workflow, an answer configuration is required to view answer feedback and create rules to manage your generated answers. ![]() |
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Note
Coveo recommends creating a separate answer configuration for each RGA-enabled search interface, even if you use the same RGA model for multiple search interfaces. This makes reviewing feedback and managing the RGA-generated answers easier and more focused. |
To set up an answer configuration for your RGA-enabled search interface
Create an answer configuration
Create an answer configuration to view answer feedback and create rules to manage your RGA-generated answers.
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Note
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Access the Knowledge Hub by selecting Knowledge Hub in the application picker in the Coveo Administration Console header.
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In the Knowledge Hub navigation menu, select Answer Manager.
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Click Add configuration.
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Enter a descriptive Name for your configuration.
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Click Add. The new answer configuration appears in the list of configurations.
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If your RGA-enabled search interface is a custom search interface that was created using the Coveo Atomic library, Coveo Headless library, or Quantic library, copy the Configuration ID of the newly created answer configuration. You’ll need the configuration ID to associate the answer configuration with your search interface. The configuration ID isn’t required if you created a Coveo hosted search interface using the Search Page builder, In-Product Experience (IPX) builder, or Insight Panel builder.
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Associate your answer configuration with your RGA-enabled search interface.
Edit an answer configuration
You can edit an existing answer configuration to change its name.
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Access the Knowledge Hub by selecting Knowledge Hub in the application picker in the Coveo Administration Console header.
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In the Knowledge Hub navigation menu, select Answer Manager.
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Click the answer configuration you want to edit from the list.
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In the Action bar, click Edit.
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Modify the Name as needed.
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Click Save to apply your changes.
Delete an answer configuration
You can delete an answer configuration when it’s no longer needed.
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Access the Knowledge Hub by selecting Knowledge Hub in the application picker in the Coveo Administration Console header.
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In the Knowledge Hub navigation menu, select Answer Manager.
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Click the answer configuration you want to delete from the list.
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In the Action bar, click Delete.
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In the confirmation prompt that appears, click Delete again to confirm.
Associate an answer configuration with a search interface
Associating an answer configuration with an RGA-enabled search interface allows you to do the following:
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View the feedback for the answers that are generated in that search interface. The feedback is collected and available to view in the associated answer configuration in the Answer Manager.
NoteAn answer configuration shows only the feedback that’s collected after you associate it with the search interface.
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Create rules to manage the search interface’s generated answers. For example, you can create a rule that prevents an answer from being generated based on the presence of specific words in a query. Rules that you create impact the generated answers only in the associated search interface.
How to associate an answer configuration with a search interface depends on how you created your RGA-enabled search interface:
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If you created a Coveo hosted search interface using one of the search interface builders (Search Page builder, In-Product Experience (IPX) builder, or Hosted Insight Panel builder), see Coveo hosted search interface.
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If you created a custom search page using the Coveo Atomic library, Coveo Headless library, or Quantic library, see Custom search interface.
Coveo hosted search interface
If you created a Coveo hosted search interface using one of the Coveo builders, the association is made directly in the builder settings.
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Select the answer configuration that you want to associate with the search interface in the appropriate builder settings:
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Note
If the Hosted Insight Panel is integrated in Salesforce, the answer configuration association requires Coveo for Salesforce v6.3 or later.
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Add an
answerAPI
condition to the search interface’s query pipeline.
Custom search interface
If you created a custom search page using the Coveo Atomic library, Coveo Headless library, or Quantic library, associate the answer configuration with the search interface using the configuration ID.
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Add the Configuration ID of the answer configuration to your search interface as follows:
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For Atomic search pages, enter the configuration ID in the
answerConfigurationId
property of theatomic-generated-answer
component.NoteAssociation with an answer configuration requires Atomic v2.79.1+.
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For Quantic search pages, enter the configuration ID in the
answerConfigurationId
property of theQuanticGeneratedAnswer
component.NoteAssociation with an answer configuration requires Quantic v3.10.0+.
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For Headless search pages, enter the configuration ID in the
answerConfigurationId
property of theGeneratedAnswer
controller.NoteAssociation with an answer configuration requires Headless v2.80.6+.
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Add an
answerAPI
condition to the search interface’s query pipeline.
Add an answerAPI
condition to the query pipeline
When an RGA-enabled search interface is associated with an answer configuration, you must add an answerAPI
condition for the RGA model in the associated query pipeline.
This condition ensures that the generative queries per month (GQPM) aren’t duplicated for queries that use your RGA model.
For information on how to add the condition, see Prevent duplicate GQPM when using the Answer Manager.
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If an RGA-enabled search interface is no longer associated with an answer configuration, remove the |
Required privileges
The following table indicates the privileges required to access the Coveo Knowledge Hub, and view or edit elements of the Answer Manager and associated panels (see Manage privileges and Privilege reference).
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Both the Edit and View access level on the Answer manager domain allows the member to view all generated answers for which feedback exists in an answer configuration in the Answer Manager. This may include content to which the member may not have access to otherwise through the repository’s permission system. Exercise caution when granting this privilege to members. |
Action | Service - Domain | Required access level |
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Access the Coveo Knowledge Hub |
Knowledge - Knowledge hub |
Enable |
Organization - Organization |
View |
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Knowledge - Answer manager |
View |
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Knowledge - Answer manager |
Edit |