Analyze RGA implementation performance

This is for:

System Administrator Knowledge Manager
Important

The Coveo Knowledge Hub is currently available as a beta to early-access customers only. Contact your Customer Success Manager for early access to this feature.

The Coveo Knowledge Hub GenAI Performance Dashboard allows you to analyze the performance of all of your RGA implementations.

The dashboard includes metrics that provide insights into how your RGA implementations are performing over time. View metrics such as answer rate and user engagement to identify upward or downward trends. The metrics help you quickly identify the RGA implementations that need your attention and require further investigation. For example, if you see a drop in answer rate after a product release, there may be a content gap related to that specific product, or your RGA implementation may not be taking the relevant content into account in the RGA model configuration or the associated query pipeline settings.

Access the GenAI Performance Dashboard

Users with the required privileges can access the Knowledge Hub’s GenAI Performance Dashboard from the Coveo Administration Console.

  1. Access the Knowledge Hub.

  2. In the Knowledge Hub navigation menu, select GenAI Performance Dashboard.

Required privileges

The following table indicates the privileges required to access the Coveo Knowledge Hub, and view elements of the GenAI Performance Dashboard and associated panels (see Manage privileges and Privilege reference).

Important

The Enable access level on the GenAI performance domain allows the member to view metrics related to all RGA implementations in your organization. The dashboard metrics may also expose content that the member may not otherwise have access to through the repository’s permission system.

Exercise caution when granting this privilege to members.
Action Service - Domain Required access level

Access the Coveo Knowledge Hub

Knowledge - Knowledge hub

Enable

Organization - Organization

View

Access the GenAI Performance Dashboard

Knowledge - GenAI performance

Enable