Create Insight Panels with the builder

This is for:

Developer System Administrator

The Coveo Insight Panel Builder is an intuitive tool designed to let you build Insight Panels without writing any code. The interfaces built using the Insight Panel Builder can be deployed to popular call center systems such as the Genesys Cloud console.

Insight Panel Builder | Coveo for Genesys

The Insight Panel Builder is available once you’ve created an Insight Panel configuration. It’s accessible via the Insight Panel (platform-ca | platform-eu | platform-au) page of the Coveo Administration Console, and relies on Coveo’s latest UI framework, Coveo Headless, which supports the Coveo Atomic library.

Features

Result templates

Result templates set how individual query results appear in the Hosted Insight Panel based on certain conditions. For example, you can display PDF and Web results differently. The Search results display panel lets you create result templates, configure display options, and enable result actions and tags (see Configure result templates).

Filtering options

The Filtering options panel lets you configure navigation components such as facets and tabs quickly and easily (see Configure filtering options).

Settings

The Settings panel lets you enable key features such as Smart Snippets and Relevance Generative Answering (RGA) (see Configure settings).

Important

Coveo Relevance Generative Answering (RGA) is a paid product extension. Contact Coveo Sales or your Account Manager to add RGA to your organization license.

Version history

The Version history panel lets you view, manage, and restore earlier versions of your Coveo Insight Panel Builder implementation. A new version is generated every time you save changes in the builder (see Manage version history).

Access the Insight Panel Builder

  1. On the Insight Panel (platform-ca | platform-eu | platform-au) page, click the desired Insight Panel configuration, and then click Edit in the Action bar.

  2. Under Insight Panel Builder, click Edit interface.

    Access Insight Panel Builder | Coveo for Genesys
Note

The Insight Panel Builder is also accessible when adding an Insight Panel configuration.

What’s next?

Once you’re satisfied with your Coveo Insight Panel Builder implementation, learn how to integrate your Hosted Insight Panel in the Genesys Cloud console.