Create rules for generated answers

This is for:

System Administrator Knowledge Manager
In this article
Important

The Coveo Knowledge Hub is currently available as a beta to early-access customers only. Contact your Customer Success Manager for early access to this feature.

You can create rules in an answer configuration in the Knowledge Hub’s Answer Manager that affect the answers that are generated in a search interface. For example, you can create a rule that prevents an answer from being generated based on the presence of specific words in a query.

Rules that you create in an answer configuration apply only to the search interface that’s associated with that answer configuration.

Tip
You are here

In the improving your RGA implementation based on answer evaluation workflow, you can create rules that impact generated answers based on the insights you acquired when evaluating the generated answer.

Coveo Knowledge Hub RGA answer evaluation create rule step

To create a rule for generated answers

Note

Rules that you create in an answer configuration apply only to the search interface that’s associated with that answer configuration.

  1. Access the Knowledge Hub by selecting Knowledge Hub in the application picker in the Coveo Administration Console header.

    Application picker in the Administration Console | Coveo

  2. In the Knowledge Hub navigation menu, select Answer Manager.

  3. Click the answer configuration that’s associated with the search interface for which you want to create an answer rule, and then click View in the Action bar.

  4. Select the Rules tab.

  5. Click Add rule.

  6. Enter a descriptive Name for the rule.

  7. In the Rule type list, select the desired type of rule to create.

    Note

    Currently, you can only create a blocking rule.

  8. Enter the Word or phrase to block. A blocking rule prevents RGA from generating an answer when the query contains the specified word or phrase.

  9. Click Add.

Required privileges

The following table indicates the privileges required to access the Coveo Knowledge Hub, and view or edit elements of the Answer Manager and associated panels (see Manage privileges and Privilege reference).

Important

Both the Edit and View access level on the Answer manager domain allows the member to view all generated answers for which feedback exists in an answer configuration in the Answer Manager. This may include content to which the member may not have access to otherwise through the repository’s permission system.

Exercise caution when granting this privilege to members.
Action Service - Domain Required access level

Access the Coveo Knowledge Hub

Knowledge - Knowledge hub

Enable

Organization - Organization

View

  • View the answer feedback for an answer configuration in the Answer Manager

  • View the rules for an answer configuration in the Answer Manager

Knowledge - Answer manager

View

  • Add, edit, or delete answer configurations and rules in the Answer Manager

  • View the answer feedback for an answer configuration in the Answer Manager

Knowledge - Answer manager

Edit