Agentforce
Agentforce
You can integrate Agentforce with Coveo to ground Agentforce AI agent responses in relevant enterprise content and classify cases in real time. Coveo for Agentforce extends Coveo for Salesforce with Coveo-powered Agentforce actions.
About Agentforce
Agentforce is Salesforce’s platform for building and operating AI agents. Agentforce agents use subagents (formerly topics) to determine the type of work they can handle and actions to perform specific tasks.
Why use Coveo with Agentforce?
Coveo adds powerful retrieval capabilities and real-time case classification to Agentforce workflows while your teams continue working in Salesforce.
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Ground Agentforce AI agent answers in relevant passages from items indexed in your Coveo organization using the Coveo Passage Retrieval API action.
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Help service agents classify cases in real time using the Coveo Case Classification API action.
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Connect your Agentforce AI agents to the Coveo Hosted MCP server to enhance their capabilities with Coveo’s access and retrieval tools.
Integrate Agentforce with Coveo
Access the Coveo for Agentforce documentation for the complete installation, configuration, and action reference.