SAP Service Cloud V2

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You can integrate SAP Service Cloud V2 with Coveo to surface a secure, AI-powered hosted search page alongside cases in the service agent workspace.

About SAP Service Cloud V2

SAP Service Cloud V2 is a customer service solution that service agents use to manage cases and customer interactions.

Give support agents relevant answers where they already work, without leaving the SAP Service Cloud V2 workspace.

Service agents resolve cases faster with AI-powered search embedded next to their cases.
Content stays secure because Coveo returns only the search results that a user is allowed to access.
You can deploy or update a search experience quickly by integrating a SAML-authenticated Coveo hosted search page.