Workplace knowledge and collaboration
Workplace knowledge and collaboration
Coveo integrates with workplace collaboration and knowledge platforms to make internal content searchable and useful across employee and customer-facing experiences.
This article helps developers, system administrators, and knowledge managers evaluate how Coveo fits into a collaboration or knowledge platform implementation.
What Coveo powers in these platforms
Collaboration and knowledge platforms store the files, sites, discussions, and other content that employees use to do their work. Coveo connects to these platforms through a dedicated source, a packaged integration, or a generic source configuration and then indexes their content, metadata, and permissions. Coveo-powered search interfaces, recommendations, and AI-generated answers help users find and use that content while respecting the access rules defined in the original platform.
Use cases
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Help employees find relevant knowledge, files, and discussions without searching each platform.
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Preserve platform permissions so authorized users can access only the content they need.
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Ground AI-generated answers in trusted enterprise content and provide links back to the original items.
Typical integration pattern
The typical integration pattern is to connect the Coveo Platform to the collaboration and knowledge platform using a Coveo source. This source can use a native connector or a generic connector configured, for example, to send HTTP requests to an API exposed by the collaboration and knowledge platform. The integration retrieves content, metadata, and permissions from the original system and sends them to the Coveo Platform for indexing.
The following diagram shows a generic connector integration.
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A Coveo source using a generic connector retrieves content, metadata, and permissions from the collaboration or knowledge platform through its API. |
Users can then search the indexed content through a Coveo-powered search interface or other Coveo content-surfacing options. Coveo can also use interaction data from these experiences to improve relevance over time.
Refer to product-specific articles when available.
Product-specific articles
The following collaboration and knowledge platforms have dedicated Coveo integration articles: