Zendesk

This is for:

Developer System Administrator

You can integrate Zendesk with Coveo to index Zendesk content and permissions, and surface relevant results, recommendations, and case-deflection experiences for service agents and customers.

About Zendesk

Zendesk is a customer service platform for support content, tickets, and service agent workflows.

Why use Coveo with Zendesk?

Help customers and service agents find relevant support content faster while keeping Zendesk as the service workspace.

  • Search Zendesk content and external enterprise content from a unified index.

  • Improve self-service and case deflection with relevant recommendations.

  • Support service agent workflows with Coveo-powered search that respects Zendesk content permissions.

Integrate Zendesk and Coveo

Access the Coveo for Zendesk documentation for detailed architecture, deployment, and component implementation guidance.