V1 release notes

This is for:

Developer System Administrator

This page describes the new features, improvements, and fixes introduced in the Coveo for Agentforce v1 release.

June 2025 release: v1.3

To download this release of Coveo for Agentforce, access Coveo for Agentforce on the Salesforce AppExchange. Otherwise, use one of the following links to install the package directly in your Salesforce environment:

New feature

Coveo Case Classification API Agentforce action

Bring real-time case classification to your Agentforce AI agents. This Coveo-powered Agentforce action leverages the Coveo Customer Service API to help agents quickly classify support cases, accelerating resolution times and improving customer satisfaction.

March 2025 release: v1.1 (initial release)

To download this release of Coveo for Agentforce, access Coveo for Agentforce on the Salesforce AppExchange. Otherwise, use one of the following links to install the package directly in your Salesforce environment:

New feature

Coveo Passage Retrieval API Agentforce action

Enhance the accuracy and relevance of the responses generated by your Agentforce AI agents. This Coveo-powered Agentforce action leverages the Coveo Passage Retrieval (PR) API to return contextual pieces of information (passages) from items indexed in your Coveo organization.