What’s new in v2?

This is for:

Developer System Administrator

The release of Coveo for Agentforce 2.0 introduces new features and improvements that enhance the user experience and provide greater flexibility.

The key highlights are:

  • Flex prompt template support for the Coveo Passage Retrieval API action

    You can now create a custom flex prompt template to deploy the Coveo Passage Retrieval API action. This enhancement provides greater flexibility and control over the action’s behavior, allowing you to tailor the interaction flow to better suit your specific use cases and requirements.

    PRAPI flex prompt template example | Coveo for Agentforce

  • Custom context support for the Coveo Passage Retrieval API action

    You can now create a custom Apex class to send additional context such as case record context to the Coveo Passage Retrieval API. This enhancement allows your AI agents to provide more relevant and personalized responses based on the specific context of each interaction.

    Case record context example | Coveo for Agentforce