Data retention

This is for:

System Administrator

Coveo retains analytics data for a certain period of time to allow you to produce reports showing trends and compare similar periods over months, quarters, or years. Analytics data is retained for a period of three years. More specifically:

  • Coveo periodically deletes analytics data from a client’s organization when the data is outside the retention period.

    • The start of the current analytics data retention period is defined as three years prior to midnight UTC of the first day of the current month.

    • To make sure that at least three years of data in all global time zones is captured, the retention period is increased by 24 hours.

  • Once analytics data reaches the end of the three-year retention period, the data is then backed up for a maximum period of one year.

    Note

    Following the three-year retention period, the data is no longer accessible to clients. Data backups kept for an additional year are for disaster recovery purposes only, ensuring that critical data can be restored to maintain operational continuity.
Example

If today is May 17, 2024, and you want to know how much data is retained:

  • The oldest analytics data we retained dates from April 30, 2021 (starting at midnight UTC), meaning that we kept the data for the three years leading up to the start of the current month, encompassing May 1, 2021 to May 1, 2024.

  • We also saved one extra day of data, in this case, April 30, 2021, to make sure that we accounted for global timezone differences.

  • Analytics data will continue to accumulate until the next scheduled removal in June 2024.

  • The oldest existing backup was created on May 17, 2023. The backup would include data going back to April 30, 2020. Since backups are kept for a maximum period of one year, this backup will be discarded in June 2024.