Configure settings

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Enable Smart Snippets
Enable Relevance Generative Answering (RGA)

The Settings panel of the Coveo Insight Panel Builder lets you enable key features such as Smart Snippets and Relevance Generative Answering (RGA).

Smart Snippets and Relevance Generative Answering (RGA) aren’t supported in the same Hosted Insight Panel interface. You must enable one or the other.

Note

The Coveo for Genesys Cloud integration doesn’t use the Configuration ID setting. At integration time, the Insight Panel configuration name is used instead. Additionally, the Full Search functionality isn’t supported.

Enable Smart Snippets

Enabling the Smart Snippets option allows Smart Snippets to appear in your Insight Panel interface. However, this setting has no effect unless a Smart Snippet model has already been created and associated with a query pipeline. See Optimize search performance for details.

In the Insight Panel Builder, select the Settings tab.
Under Results page, select the Smart Snippets option.
Click Save to apply your changes.

Enable Relevance Generative Answering (RGA)

Coveo Relevance Generative Answering (RGA) is a paid product extension. Contact Coveo Sales or your Account Manager to add RGA to your organization license.
Enabling the Relevance Generative Answering option adds the RGA component to your Hosted Insight Panel interface. However, this setting has no effect unless an RGA model has been created and associated with your search interface’s query pipeline. See Optimize search performance for details.

In the Insight Panel Builder, select the Settings tab.
Under Results page, select the Relevance Generative Answering option.
Click Save to apply your changes.