Organization and Coveo status

This is for:

System Administrator

In this article

Organization status
System status
Scheduled maintenance

The status of your organization and of the Coveo Platform appears in the notification center.

The status color indicator notifies you of issues with your organization or the Coveo Platform:

Green indicates that everything is fully functional.
Yellow indicates a warning.
Red indicates an outage or error.

When an indicator turns yellow or red, a badge appears on the notification center bell icon (). Moreover, the Coveo team is automatically notified and acts to fix the issue as quickly as possible. You can’t do anything to fix the issues apart from contacting Coveo Support when an issue persists.

Note

To increase resiliency, consider a multi-region deployment. If your organization is deployed across many regions and the service is affected in a satellite region, the search requests fall back to your primary region.

Organization status

The following table lists the possible organizations statuses and their meanings.

Indicator color	Organization state	Details
Green	Healthy	Your organization is fully functional.
Yellow	Resuming	Your trial organization was inactive and is now going back to an active state. Update schedules are resuming, that is, items and security identities will be indexed/updated again. If you’re satisfied with the Coveo Platform, consider contacting Coveo Sales to upgrade your trial to a standard license. Coveo organizations with a standard license don’t become inactive due to idleness.
Yellow	Under maintenance	Organization components are undergoing maintenance operations (such as a restore following an issue). The organization is in temporary read-only mode, that is, you can’t create, edit, or delete resources. In typical maintenance operations, your content is still searchable and indexing activities are still taking place.
Yellow	Creation	Coveo is provisioning your organization’s cloud infrastructure. Your organization will soon be fully functional.
Yellow	Search is unavailable	Your organization search service is unavailable. The Coveo team has been notified and is working to resolve the issue. Contact the Coveo Support team for more information.
Yellow	Failed to go inactive	An error has occurred while your organization was going inactive. Contact the Coveo Support team for more information.
Yellow	Failed to resume	An error has occurred while your organization was resuming its normal activity after being inactive. Contact the Coveo Support team for more information.
Red	No response from the server	The Coveo server failed to return the expected information. The Coveo team has been notified and is working to resolve the issue. Contact the Coveo Support team for more information.

Indicator color

Organization state

Details

Green

Healthy

Your organization is fully functional.

Yellow

Resuming

Your trial organization was inactive and is now going back to an active state. Update schedules are resuming, that is, items and security identities will be indexed/updated again.

If you’re satisfied with the Coveo Platform, consider contacting Coveo Sales to upgrade your trial to a standard license. Coveo organizations with a standard license don’t become inactive due to idleness.

Yellow

Under maintenance

Organization components are undergoing maintenance operations (such as a restore following an issue). The organization is in temporary read-only mode, that is, you can’t create, edit, or delete resources. In typical maintenance operations, your content is still searchable and indexing activities are still taking place.

Yellow

Creation

Coveo is provisioning your organization’s cloud infrastructure. Your organization will soon be fully functional.

Yellow

Search is unavailable

Your organization search service is unavailable. The Coveo team has been notified and is working to resolve the issue. Contact the Coveo Support team for more information.

Yellow

Failed to go inactive

An error has occurred while your organization was going inactive. Contact the Coveo Support team for more information.

Yellow

Failed to resume

An error has occurred while your organization was resuming its normal activity after being inactive. Contact the Coveo Support team for more information.

Red

No response from the server

The Coveo server failed to return the expected information. The Coveo team has been notified and is working to resolve the issue. Contact the Coveo Support team for more information.

System status

See also Coveo Cloud Systems for further details.

Note

It’s possible that the service is affected only in a satellite region. In such cases, the traffic falls back to the primary region. The error messages provide more details.

Indicator color Coveo state Details

Indicator color	Coveo state	Details
Green	`All systems operational`	All services and APIs are operational
Yellow	`Partially degraded service`	A service or API is experiencing degraded performance
Yellow	`Degraded service`	All services and APIs are experiencing degraded performance
Yellow	`Minor service outage`	A service or API is experiencing an outage
Red	`Partial system outage`	One or more services and/or APIs are experiencing an outage
Red	`Major system outage`	All services and APIs are experiencing an outage

Green

All systems operational

All services and APIs are operational

Yellow

Partially degraded service

A service or API is experiencing degraded performance

Yellow

Degraded service

All services and APIs are experiencing degraded performance

Yellow

Minor service outage

A service or API is experiencing an outage

Red

Partial system outage

One or more services and/or APIs are experiencing an outage

Red

Major system outage

All services and APIs are experiencing an outage

Scheduled maintenance

When a Coveo Platform update affecting all organizations is planned, the scheduled maintenance line appears to indicate when the next maintenance will take place.

On status.cloud.coveo.com, an update notification includes a link to the update release notes.