CaseAssistAnalyticsActions

The Case Assist analytics action creators.

Loader Function

loadCaseAssistAnalyticsActions

Loads the case assist analytics actions.

Parameters

  • engine: CaseAssistEngine

    The case assist engine.

Returns CaseAssistAnalyticsActionCreators: The Case Assist analytics action creators.

CaseAssistAnalyticsActionCreators

logAbandonCase

Creates a Case Assist event for when the user leaves.

Returns AsyncThunkAction<void, void, AsyncThunkAnalyticsOptions<StateNeededByCaseAssistAnalytics>>: A dispatchable action.

logCaseNextStage

Creates a Case Assist event for when the user moves to the next stage.

Parameters

Returns AsyncThunkAction<void, void, AsyncThunkAnalyticsOptions<StateNeededByCaseAssistAnalytics>>: A dispatchable action.

logCaseStart

Creates a Case Assist event for when the user enters the interface.

Returns AsyncThunkAction<void, void, AsyncThunkAnalyticsOptions<StateNeededByCaseAssistAnalytics>>: A dispatchable action.

logClassificationClick

Creates a Case Assist event for when the user selects a classification suggestion.

Parameters

  • classificationId: string

    The unique identifier of the target classification.

Returns AsyncThunkAction<void, void, AsyncThunkAnalyticsOptions<StateNeededByCaseAssistAnalytics>>: A dispatchable action.

logCreateCase

Creates a Case Assist event for when the user creates a case.

Returns AsyncThunkAction<void, void, AsyncThunkAnalyticsOptions<StateNeededByCaseAssistAnalytics>>: A dispatchable action.

logDocumentSuggestionClick

Creates a Case Assist event for when the user selects a document suggestion.

Parameters

  • suggestionId: string

    The unique identifier of the target document.

Returns AsyncThunkAction<void, void, AsyncThunkAnalyticsOptions<StateNeededByCaseAssistAnalytics>>: A dispatchable action.

logDocumentSuggestionRating

Creates a Case Assist event for when the user rates a document suggestion.

Parameters

  • suggestionId: string

    The unique identifier of the target document.

  • rating: number

    The rating.

Returns AsyncThunkAction<void, void, AsyncThunkAnalyticsOptions<StateNeededByCaseAssistAnalytics>>: A dispatchable action.

logQuickviewDocumentSuggestionClick

Creates a Case Assist event for when the user previews a document suggestion from the quickview.

Parameters

  • suggestionId: string

    The unique identifier of the target document.

Returns AsyncThunkAction<void, void, AsyncThunkAnalyticsOptions<StateNeededByCaseAssistAnalytics>>: A dispatchable action.

logSolveCase

Creates a Case Assist event for when the case is solved.

Returns AsyncThunkAction<void, void, AsyncThunkAnalyticsOptions<StateNeededByCaseAssistAnalytics>>: A dispatchable action.

logUpdateCaseField

Creates a Case Assist event for when the user updates a field.

Parameters

  • fieldName: string

    The target field name.

Returns AsyncThunkAction<void, void, AsyncThunkAnalyticsOptions<StateNeededByCaseAssistAnalytics>>: A dispatchable action.

NextStageOptions

Properties

  • stageName?: string

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