Add or Edit a ServiceNow Source

In order for your support agents and customers to be able to view items from your ServiceNow instance in their query results, you need to install Coveo™ for ServiceNow in your ServiceNow instance (see Installing Coveo for ServiceNow). Once this is done, you must create a ServiceNow source in your Coveo Cloud organization (see Creating a ServiceNow Source).

Source Features Summary

Features Supported Additional information
ServiceNow version Latest cloud version Following available ServiceNow releases
Searchable content types Knowledge base articles; Social Q&A questions, answers, and comments; catalog items; customer service cases; etc.
Content update Refresh

 

Rescan  
Rebuild  
Content security options Secured  
Private  
Shared  

What’s Next?