Monitoring the Coveo Cloud V2 Availability

The Coveo™ Cloud Platform status page provides availability information such as current status, incident notes (if any) for the past 14 days, uptime history and downtime information for all indexing, search, and usage analytics of the Coveo Cloud Platform services (see Coveo Cloud V2 Status Page - status.cloud.coveo.com).

The status page is available for reference at any time. You can subscribe to the page to get email, SMS, webhook, RSS event notifications. In the administration console, you can also access this page by hovering over the Status section (bottom left corner) and clicking the Systems box on the Status menu that slides up.

The status page presents the following availability information:

  • Current general systems status

  • Current specific status of each cloud service such as the Search, the Platform, the Indexing Pipeline, the Analytics

  • Status of individual services can be:

    • Operational

    • Degraded Performance

    • Partial Outage

    • Major Outage

    It is possible that the service is affected only in a secondary region. In such cases, the traffic falls back to the main region (US East) (see Multi-Region Deployments). The error messages provide more details.

  • Search Response Time for the Day, Week, and Month

  • Past Incidents such as issues and scheduled maintenance

    The page only presents incidents that affect all clients.

    When a cloud service suffers a generalized performance degradation, a notice is posted on the page. However, when the indexing process does not work for one client in particular, the incident does not appear.

CloudV2ServicesStatusPage