Usage Analytics Use Cases

Coveo usage analytics can be useful in several use cases such as the following main scenarios:

Scenario 1 - Usage Analytics for Coveo for Salesforce

A Coveo Cloud organization is often created to host a cloud index that indexes Salesforce and other cloud content. This content becomes searchable for Coveo for Salesforce users (see Coveo Cloud V1). The usage analytics is automatically available and configured for these Coveo Cloud organizations.

Scenario 2 - Usage Analytics for an On-Premises Index

An index-less Coveo Cloud organization can also be created to host the usage analytics service for an on-premises Coveo unified index. Your various search interfaces (Coveo JavaScript Search, Coveo .NET Front-End, Coveo for Sitecore) or search applications must be configured to send usage events to the Coveo Cloud organization. Administrators can then review the usage analytics data from the administration console of their Coveo Cloud organization.