---
title: Create a Quantic Case Assist interface
slug: latest-case-assist
canonical_url: https://docs.coveo.com/en/quantic/latest/usage/case-assist/
collection: quantic
source_format: adoc
---
# Create a Quantic Case Assist interface

Quantic offers a suite of components that power intelligent self-service experiences in Salesforce.
These components are tailored specifically for [Case Assist scenarios](https://docs.coveo.com/en/l2bg0226/) and let you:

* Build personalized Case Assist flows that guide users through case creation with dynamic, context-aware suggestions.

* Automatically classify cases by predicting and pre-filling field values—such as category or type—based on user input, using the Case Classification component.

* Surface helpful content through contextual document suggestions, reducing friction by answering questions before the user submits a case.

This article provides an overview of how to build Case Assist interfaces using the Quantic component library in Salesforce.

## Use the Case Assist Cookbook

The Case Assist Cookbook is a complete implementation example that demonstrates how to build a fully functional Case Assist experience using the Quantic component library.
It serves as a reference architecture to implement similar functionality in Salesforce.

See the [Case Assist Cookbook GitHub repository](https://github.com/coveooss/sf-case-assist-cookbook).

Use this project as a foundation for your implementation, following established best practices and integration patterns.

## Key components

### [`<c-quantic-case-assist-interface>`](https://docs.coveo.com/en/quantic/latest/reference/case-assist-components/case-assist-case-assist-interface/)

Initializes and configures the Headless Case Assist engine, forming the backbone of your Case Assist experience.

### [`<c-quantic-case-classification>`](https://docs.coveo.com/en/quantic/latest/reference/case-assist-components/case-assist-case-classification/)

Displays field value suggestions Case Assist and provides a drop-down list populated with values retrieved from the `CASE_OBJECT` in Salesforce.

### [`<c-quantic-document-suggestion>`](https://docs.coveo.com/en/quantic/latest/reference/case-assist-components/case-assist-document-suggestion/)

Displays document suggestions in an accordion that dynamically updates based on previously entered field values.

## Configure the Case Assist interface properties

To ensure proper behaviour and accurate analytics, correctly configure the following public properties on the `<c-quantic-case-assist-interface>` component:

* `caseAssistId`: The unique identifier for your Case Assist configuration.
You can [retrieve this value](https://docs.coveo.com/en/3328#retrieving-a-case-assist-id) on the Case Assist Configuration page.

* `searchHub`: The [Case Assist configuration](https://docs.coveo.com/en/3328/) name.

> **Important**
>
> The [search hub](https://docs.coveo.com/en/o7qa1002/) plays a key role in correctly tracking analytics.
> Make sure to set the `searchHub` value to the Case Assist configuration name to ensure accurate reporting and alignment between client-side and server-side analytics events.
> 
> Any change made to the name of your Case Assist configuration modifies the search hub value for future queries and will impact your [consumption dashboard](https://docs.coveo.com/en/1855#get-started-with-the-consumption-dashboard) metrics.

* `engineId`: A custom name for the Headless engine instance.
Use the same engine ID across all components in your Case Assist interface.
See [Usage: Assemble your component](https://docs.coveo.com/en/quantic/latest/usage#assemble-your-component) for more information.

Example usage of the `<c-quantic-case-assist-interface>` component:

```html
<c-quantic-case-assist-interface
 case-assist-id={caseAssistId}
 search-hub={caseAssistConfigurationName}
 engine-id={engineId}>
</c-quantic-case-assist-interface>
```

## Use the `ClientIdAccessor` component

To ensure accurate cross-interface [Coveo Analytics](https://docs.coveo.com/en/182/) and session stitching, keep the same [Client ID](https://docs.coveo.com/en/masb0234/) across your Case Assist interface and main search page.
The `ClientIdAccessor` component from the Coveo for Salesforce package eases this by ensuring a consistent client ID across the various interfaces in your Salesforce environment.

See [Integrate a Coveo ClientIdAccessor Lightning Component](https://docs.coveo.com/en/n6jh0013/).