---
title: View feedback for generated answers
slug: p5db0180
canonical_url: https://docs.coveo.com/en/p5db0180/
collection: knowledge-hub
source_format: adoc
---
# View feedback for generated answers
> **Important**
>
> The Coveo Knowledge Hub is currently available as a beta to early-access customers only.
> Contact your Customer Success Manager for early access to this feature.

Evaluating the answers that are generated by [RGA](https://docs.coveo.com/en/nbtb6010/) is essential to improving the quality of your [RGA](https://docs.coveo.com/en/nbtb6010/) implementation.

Reviewing feedback for generated answers is a good first step in evaluating them.
By identifying queries that resulted in suboptimal or incorrect answers, you can investigate further to troubleshoot and improve your [RGA](https://docs.coveo.com/en/nbtb6010/) implementation.

The answer feedback that's collected using the [RGA answer feedback modal](https://docs.coveo.com/en/nb6a0037#rga-answer-feedback) appears in the Coveo Knowledge Hub's Answer Manager, which is the centralized location for managing the answers generated by [RGA](https://docs.coveo.com/en/nbtb6010/).
For each generated answer with feedback, you can see the question (query), the answer, and the feedback details.

![Answer Manager evaluation details | Coveo](https://docs.coveo.com/en/assets/images/leverage-machine-learning/answer-manager-eval-details.png)

> **Important**
>
> For feedback to appear in the Answer Manager, you must [associate an answer configuration](https://docs.coveo.com/en/p5db9314/) with your [RGA](https://docs.coveo.com/en/nbtb6010/)-enabled search interface.

> **You're here**
>
> In the [improving your RGA implementation through answer evaluation](https://docs.coveo.com/en/p58d0270#improve-your-rga-implementation-through-answer-evaluation) workflow, reviewing the answer feedback identifies the generated answers that need further investigation.
> An [effective answer evaluation strategy](https://docs.coveo.com/en/p5db0063/), however, should also include [inspecting the chunks](https://docs.coveo.com/en/p5dc0110/) that were used to generate the answers.
> 
> ![Coveo Knowledge Hub RGA answer evaluation view feedback step](:https://docs.coveo.com/en/assets/images/leverage-machine-learning/knowledge-hub-flow-feedback-step.png)

> **Note**
>
> You can view user feedback for your generated answers also from the [GenAI Performance dashboards](https://docs.coveo.com/en/p5dc1316/).

To view the feedback for your [RGA](https://docs.coveo.com/en/nbtb6010/)-generated answers

. Access the [Knowledge Hub](https://docs.coveo.com/en/p59f0295/) by selecting **Knowledge Hub** in the application picker in the Coveo Administration Console header.

. In the [Knowledge Hub](https://docs.coveo.com/en/p59f0295/) navigation menu, select **Answer Manager**.

> **Important**
>
> For feedback to appear in the Answer Manager, you must [associate an answer configuration](https://docs.coveo.com/en/p5db9314/) with your [RGA](https://docs.coveo.com/en/nbtb6010/)-enabled search interface.

. Click the [answer configuration](https://docs.coveo.com/en/p5db9314/) that's associated with the search interface for which you want to review the answer feedback, and then click **View** in the Action bar.

. Select the **Evaluations** tab.
A list of the feedback collected for answers generated in the corresponding search interface appears.
An answer's evaluation is listed as either **Helpful** or **Unhelpful**, based on whether the thumbs-up or thumbs-down icon was clicked in the [RGA component](https://docs.coveo.com/en/nb6a0037#rga-component-features).

> **Tip**
>
> You can filter the evaluation list by **Helpful** or **Unhelpful**, by keywords in the question (query), and a date range.

![Answer Manager evaluation list | Coveo](https://docs.coveo.com/en/assets/images/leverage-machine-learning/answer-manager-eval-list.png)

> **Note**
>
> An answer configuration shows only the feedback that's collected after you associate it with the search interface.

. To view the evaluation details for a specific answer, click the answer evaluation from the list, and then click **View** in the Action bar.
The **Evaluation details** show the following:

![Answer Manager evaluation details | Coveo](https://docs.coveo.com/en/assets/images/leverage-machine-learning/answer-manager-eval-details.png)

** The **Question** (query) and **Answer**.

** The **Evaluation date** and time.

** Any **Additional notes** that were provided in the feedback.

** Whether the answer was **Evaluated as** helpful or unhelpful.

** The **Answer ID**, which is needed to [inspect the chunks](https://docs.coveo.com/en/p5dc0110/) that were used by [RGA](https://docs.coveo.com/en/nbtb6010/) to generate the answer.

. After reviewing the feedback for the generated answers, you can choose to do the following:

** [Use the Chunk Inspector](https://docs.coveo.com/en/p5dc0110/) to inspect the exact segments of text (chunks) that [RGA](https://docs.coveo.com/en/nbtb6010/) used to generate the answer.

** [Improve your RGA implementation](https://docs.coveo.com/en/p5db0550/) by creating answer rules, modifying your content, and modifying your [RGA](https://docs.coveo.com/en/nbtb6010/) implementation configuration.

## Required privileges

The following table indicates the privileges required to access the Coveo Knowledge Hub, and view or edit elements of the Answer Manager and associated panels (see [Manage privileges](https://docs.coveo.com/en/3151/) and [Privilege reference](https://docs.coveo.com/en/1707/)).

> **Important**
>
> Both the **Edit** and **View** access level on the **Answer manager** domain allows the member to view all generated answers for which feedback exists in an answer configuration in the Answer Manager.
> This may include content to which the member may not have access to otherwise through the repository's permission system.
> 
> Exercise caution when granting this privilege to members.

[cols="3",options="header"]
|===
|Action
|Service - Domain
|Required access level

.2+|Access the Coveo Knowledge Hub
|Knowledge - Knowledge hub
|Allowed
|Organization - Organization
|View

a|* View the answer feedback for an answer configuration in the Answer Manager
* View the rules for an answer configuration in the Answer Manager
|Knowledge - Answer manager
|View

a|* Add, edit, or delete answer configurations and rules in the Answer Manager
* View the answer feedback for an answer configuration in the Answer Manager
|Knowledge - Answer manager
|Edit
|===