---
title: An exception occurred while trying to fetch the HTML content of the document
  id
slug: p3l90107
canonical_url: https://docs.coveo.com/en/p3l90107/
collection: coveo-for-sitecore-v5
source_format: adoc
---
# An exception occurred while trying to fetch the HTML content of the document id
## Symptoms
You are noticing that certain items are not being indexed and when analyzing the log files you see the following error.

```text
Coveo.SearchProvider.Processors.FetchPageContentProcessor.ProcessItem(:0) ERROR An exception occurred while trying to fetch the HTML content of the document id "{MY_ID}" for the URL "MY_URL". No binary data has been set
No binary data has been set.
Exception: System.Net.WebException
Message: The remote server returned an error: (500) Internal Server Error.
Source: System
at System.Net.HttpWebRequest.GetResponse()
at Coveo.Framework.Http.HttpWebRequest.GetResponse()
at Coveo.SearchProvider.Processors.FetchPageContentProcessor.GetHttpWebResponseForIndexableItem(IReadOnlyCoveoIndexableItem p_IndexableItem)
at Coveo.Framework.CNL.LazyCache`2.get_Item(TKey p_Key)
at Coveo.SearchProvider.Processors.FetchPageContentProcessor.ProcessItem(IndexableItemBinaryDataFacade p_Item, LazyCache`2 p_BinaryDataCache)
```

## Cause
Any items that return this error may be inaccessible from the Content Manager server or have an incorrect path in the Sitecore database.

## Resolution
Ensure items are accessible from the **Content Manager**.
If item paths are incorrect, you can re-index the tree where the item is located by using the **Re-index Tree** option in the Sitecore **Content Editor**.