---
title: Choose the right ServiceNow Insight Panel component
slug: p3db0421
canonical_url: https://docs.coveo.com/en/p3db0421/
collection: coveo-for-servicenow
source_format: adoc
---
# Choose the right ServiceNow Insight Panel component
Coveo for ServiceNow provides the following [Insight Panel](https://docs.coveo.com/en/2898/) component options:

* [**Coveo Hosted Insight Panel**](https://docs.coveo.com/en/oabf0454/) (Recommended)
It's a packaged container component that's built on Coveo's latest technology ([Coveo Headless](https://docs.coveo.com/en/headless/latest/) and [Coveo Atomic](https://docs.coveo.com/en/atomic/latest/)), which allows you to easily integrate a [Coveo Hosted Insight Panel](https://docs.coveo.com/en/m7ak9250/) in ServiceNow.
This component is available in Coveo for ServiceNow v25.1.5+.

* [**Coveo Atomic**](https://docs.coveo.com/en/atomic/latest/) (Custom)
It's a library for assembling powerful [search interfaces](https://docs.coveo.com/en/2741/) and Insight Panels.
This option is only recommended for new implementations that require a high degree of customization.
Contact your [Coveo Sales](https://www.coveo.com/en/contact) representative for more information.

* [**Coveo Insight Panel**](https://docs.coveo.com/en/2113/) (Legacy)
It's a packaged container component that's built on Coveo's older [JSUI](https://docs.coveo.com/en/187/) technology.
This option isn't recommended for new implementations.

## Comparison matrix

This table compares the features available in each Insight Panel component.

[%header,cols="4"]
|===
|Feature
|Coveo Hosted Insight Panel (Recommended)
|Coveo Atomic Insight Panel (Custom)
|Coveo Insight Panel (Legacy)

|[Automatic Relevance Tuning (ART)](https://docs.coveo.com/en/3384/)
^|[check]
^|[check]
^|[check]

|[Badges](https://docs.coveo.com/en/n8sa0194#add-result-templates)
^|[check]
^|[check]
^|[check]

|[Case context fields](https://docs.coveo.com/en/m5k70425#advanced-configuration-options)
^|[check]
^|[check]
^|[x]

|List of attached results [.footnote]^[[1](#ListOfAttachedResults)]^
^|[check]
^|[check]
^|[check]

|[Dynamic Navigation Experience (DNE)](https://docs.coveo.com/en/3383/)
^|[check]
^|[check]
^|[check]

|[Facets](https://docs.coveo.com/en/n8sa0269/)
^|[check]
^|[check]
^|[check]

|[Insight Query Summary](https://static.cloud.coveo.com/atomic/v3/storybook/index.html?path=/docs/atomic-query-summary\--docs)
^|[check]
^|[check]
^|[check]

|[Intelligent Term Detection (ITD)](https://docs.coveo.com/en/l1ca1038#comply-with-intelligent-term-detection-itd)
^|[check]
^|[check]
^|[check]

|[Keyword highlighting](https://docs.coveo.com/en/oabf0454#keyword-highlighting)
^|[check]
^|[check]
^|[check]

|[Missing terms](https://docs.coveo.com/en/413#missingterms)
^|[x]
^|[x]
^|[check]

|[Query correction](https://docs.coveo.com/en/1810/)
^|[check]
^|[check]
^|[check]

|[Query Suggestions (QS)](https://docs.coveo.com/en/3386/)
^|[check]
^|[check]
^|[check]

|[Relevance Generative Answering (RGA)](https://docs.coveo.com/en/n8sa0455#enable-relevance-generative-answering-rga)
^|[check]
^|[check]
^|[x]

|[Result actions: Attach to case](https://docs.coveo.com/en/oabf0454#attach-to-case)
^|[check]
^|[check]
^|[check]

|[Result actions: Copy to clipboard](https://docs.coveo.com/en/oabf0454#copy-to-clipboard)
^|[check]
^|[check]
^|[check]

|Result actions: Custom Result Action
^|[x]
^|[check]
^|[check]

|[Result actions: Post to feed](https://docs.coveo.com/en/oabf0454#post-to-feed)
^|[check]
^|[check]
^|[x]

|[Result actions: Quick view](https://docs.coveo.com/en/oabf0454#quick-view)
^|[check]
^|[check]
^|[check]

|[Result actions: Send as email](https://docs.coveo.com/en/oabf0454#send-as-email)
^|[check]
^|[check]
^|[x]

|[Result folding](https://docs.coveo.com/en/oabf0454#result-folding)
^|[check]
^|[check]
^|[check]

|[Result templates](https://docs.coveo.com/en/n8sa0194/)
^|[check]
^|[check]
^|[check]

|[Search within facets](https://docs.coveo.com/en/1571#searching-for-values)
^|[x]
^|[check]
^|[check]

|[Smart Snippets](https://docs.coveo.com/en/oabf0454#smart-snippets)
^|[check]
^|[check]
^|[check]

|[Tabs](https://docs.coveo.com/en/n8sa0269#manage-tabs)
^|[check]
^|[check]
^|[check]

|[Tags: Featured](https://docs.coveo.com/en/oabf0454#featured-tag)
^|[check]
^|[check]
^|[check]

|[Tags: Recommended](https://docs.coveo.com/en/oabf0454#recommended-tag)
^|[check]
^|[check]
^|[check]

|[Tags: Viewed by customer](https://docs.coveo.com/en/oabf0454#viewed-by-customer-tag)
^|[check]
^|[check]
^|[check]

|[Triggers](https://docs.coveo.com/en/3413/)
^|[check][.footnote]^[[2](#HIPTriggers)]^
^|[check][.footnote]^[[2](#HIPTriggers)]^
^|[check]

|[User actions](https://docs.coveo.com/en/oabf0454#user-actions)
^|[check]
^|[check]
^|[check]
|===

--
1. Built-in ServiceNow feature that can be used to display a list of attached results for a given case in a relationship table.

2. Only supports the **Query** and **Notify** triggers.
--