---
title: Single Sign-On (SSO) Troubleshooting
slug: p2pa8417
canonical_url: https://docs.coveo.com/en/p2pa8417/
collection: manage-an-organization
source_format: adoc
---
# Single Sign-On (SSO) Troubleshooting
This page provides troubleshooting tips for common issues with Single Sign-On (SSO) in your organization.

## Response not decrypted

> **Note**
>
> **Context and symptoms**
> 
> When trying to log in to the Coveo Platform, the following error appears: "SAML Authentication Error Did not decrypt response since it is not signed."
> 
> ![SSO authentication error | Coveo](:https://docs.coveo.com/en/assets/images/manage-an-organization/sso-did-not-decrypt-response.png)
> 
> .Likely cause and resolution
> <details><summary>Details</summary>
> 
> **Cause**
> 
> Encrypted assertions in an unsigned response is not considered secure.
> 
> **Resolution**
> 
> Either have your SSO provider sign responses or disable assertion encryption.
> See the [instructions specific to your SSO identity provider](https://docs.coveo.com/en/1979#identity-providers) for more information.
> 
> </details>