---
title: Coveo for Zendesk overview
slug: nbta0221
canonical_url: https://docs.coveo.com/en/nbta0221/
collection: coveo-for-zendesk
source_format: adoc
---
# Coveo for Zendesk overview
The [Coveo for Zendesk](https://docs.coveo.com/en/3439/) integration connects your [Coveo organization](https://docs.coveo.com/en/185/) to your Zendesk instance.

This integration enhances the Zendesk user experience through AI-driven recommendations brought directly to the user through relevant and personalized search results.
By accessing current and historical data, Coveo gathers relevant information relating to Zendesk tickets, articles, and more.

![Coveo for Zendesk overview | Coveo](https://docs.coveo.com/en/assets/images/coveo-for_zendesk/zd-overview.png)

The collected information unifies knowledge and data, and provides relevant recommendations that help agents and end users answer customer requests.

Coveo for Zendesk offers [two types of integrations](https://docs.coveo.com/en/3428/): an agent integration for Zendesk Support and a self-service integration for Zendesk Guide.
Both options offer an AI-powered search experience which provides users with content relevant to their [queries](https://docs.coveo.com/en/231/) and context.

## What's next?

Learn about the [Coveo for Zendesk architecture](https://docs.coveo.com/en/3422/) and how it connects Coveo to your Zendesk instance.