--- title: Configure result templates slug: n8sa0194 canonical_url: https://docs.coveo.com/en/n8sa0194/ collection: service source_format: adoc --- # Configure result templates The **Search results display** panel of the Coveo Insight Panel Builder lets you create result templates, configure display options, as well as enable result actions and tags. ![Insight Panel Builder](https://docs.coveo.com/en/assets/images/coveo-customer-service/search-results-display-with-version-history.png) Specifically, it offers the following capabilities: * [Add result templates](#add-result-templates) * [Edit result templates](#edit-result-templates) * [Delete result templates](#delete-result-templates) * [Reorder result templates](#reorder-result-templates) * [Enable or disable result actions](#enable-or-disable-result-actions) * [Enable or disable tags](#enable-or-disable-tags) ## Add result templates . [Access the Insight Panel Builder](https://docs.coveo.com/en/m68b0168#access-the-insight-panel-builder). . Click **Search results display**. . In the **Result templates** section, click **Add template**. . [[Name]]In the **Name** field, enter a name to recognize and edit your template later. . [[Conditions]]Under **Usage**, click **Add condition** to determine when to use this result template. > **Notes** > > * A minimum of one condition is required. > > * For each [query](https://docs.coveo.com/en/231/) result, the Hosted Insight Panel evaluates the conditions to determine which result template to use. .. In the **Select a field** dropdown menu, select the desired field (for example, `source`). .. In the **Select a condition** dropdown menu, select the desired operator (for example, `Must match`). .. In the **Values** field, specify at least one value (for example, `YouTube`). Use a comma-separated list to specify multiple values. .. Click **Done** to apply your changes. . [[Badge]]Under **Colored badge**, set the following options: .. Click **On** or **Off** to enable or disable badges, respectively. .. Select a [field](https://docs.coveo.com/en/200/) to display as a colored badge at the top of your result template. This visual cue helps users quickly recognize a result type such as a document or a video. For example: ![Colored badge used to identify a search result type | Coveo Hosted Insight Panel](https://docs.coveo.com/en/assets/images/coveo-customer-service/badge.png) > **Tip** > > Start typing a Coveo field name in the dropdown menu to filter by name, and then select the desired field. .. Select a color for your badge. . [[Details]]Under **Additional information**, click **Add details**. .. Select a field to display the related [metadata](https://docs.coveo.com/en/218/) value at the bottom of your result template. For example: ![Search result with metadata | Coveo Hosted Insight Panel](https://docs.coveo.com/en/assets/images/coveo-customer-service/hip-metadata.png) > **Tip** > > Start typing a Coveo field name in the dropdown menu to filter by name, and then select the desired field. .. (Optional) To include a label for the selected field, select the **Include label** checkbox. You can enter a custom label name or keep the default field name. > **Note** > > Clear the **Include label** checkbox if you don't want to include a label for the field. .. Click **Done** to apply your changes. .. Repeat this step to display additional details (for example, `author`, `type`, and `duration`). . Click **Save** to save your result template. . Click **Done** to return to the **Search results display** panel. ## Edit result templates . [Access the Insight Panel Builder](https://docs.coveo.com/en/m68b0168#access-the-insight-panel-builder). . Click **Search results display**. . In the **Result templates** section, click the card of the result template you want to edit. . Modify the settings in the following sections, as appropriate: * [**Name**](#Name) > **Note** > > The name of the **Default** result template can't be modified. * [**Usage**](#Conditions) * [**Colored badge**](#Badge) * [**Additional information**](#Details) . Click **Save** to save your changes. ## Delete result templates . [Access the Insight Panel Builder](https://docs.coveo.com/en/m68b0168#access-the-insight-panel-builder). . Click **Search results display**. . In the **Result templates** section, click the result template you want to delete. . Click **Delete**. . Click **Delete** again to confirm the action. . Click **Save**. ## Reorder result templates . [Access the Insight Panel Builder](https://docs.coveo.com/en/m68b0168#access-the-insight-panel-builder). . Click **Search results display**. . In the **Result templates** section, click [move] on the template card to drag it in the desired order. > **Notes** > > * The **Default** template can't be reordered. > > * Result templates are evaluated in the order they appear in the list. > This means that if a query result meets the conditions found in multiple templates, the Hosted Insight Panel will render the result using the first applicable template in the list. . Click **Save** to apply your changes. ## Enable or disable result actions > **Note** > > The result actions that appear in the Builder preview are inactive. > They can only be leveraged in your CRM or CSM system. > See Result actions in Coveo for [Salesforce](https://docs.coveo.com/en/m7ed8015#result-actions) or [ServiceNow](https://docs.coveo.com/en/oabf0454#result-actions) for details. . [Access the Insight Panel Builder](https://docs.coveo.com/en/m68b0168#access-the-insight-panel-builder). . Click **Search results display**. . To enable or disable the **Attach to case**, **Copy to clipboard**, **Post to feed**, **Quick view**, or **Send as email** result actions, select or clear the corresponding checkbox under **Result actions**. ## Enable or disable tags Enabling or disabling a tag applies to all result templates (that is, existing and newly created ones). Tags can't be set only for specific result templates. > **Note** > > The **Recommended**, **Featured**, **Viewed by customer** tags are disabled by default. > See Tags in Coveo for [Salesforce](https://docs.coveo.com/en/m7ed8015#tags) or [ServiceNow](https://docs.coveo.com/en/oabf0454#tags) for details. . [Access the Insight Panel Builder](https://docs.coveo.com/en/m68b0168#access-the-insight-panel-builder). . Click **Search results display**. . To enable or disable a tag, select or clear the corresponding checkbox under **Tags**.