---
title: Smart Snippets usage analytics events
slug: m62a0057
canonical_url: https://docs.coveo.com/en/m62a0057/
collection: leverage-machine-learning
source_format: adoc
---
# Smart Snippets usage analytics events
To track the usage of a [Smart Snippets](https://docs.coveo.com/en/laea5490/) [model](https://docs.coveo.com/en/1012/), [Coveo Analytics](https://docs.coveo.com/en/182/) logs [events](https://docs.coveo.com/en/260/) for actions performed on the main snippet and in the related questions (people also ask) section of a [snippet](https://docs.coveo.com/en/laeb0292/).

You can [inspect the search page](#inspect-your-search-page) that uses a Smart Snippet model to better understand and retrieve the Coveo Analytics events.
This article also provides a [reference](#smart-snippets-usage-analytics-events-reference) for the events that are tracked by Coveo Analytics.

## Inspect your search page

Use your browser developer tools to retrieve what's tracked:

. Open a Coveo-powered search page [configured to leverage Coveo ML Smart Snippets](https://docs.coveo.com/en/l9le0392#step-5-configure-the-search-interface).

. Open your web browser's developer tools.

> **Note**
>
> The examples in this article use the **Google Chrome** developer tools.
> For browser-specific information, see:
> 
> * [Google Chrome](https://developers.google.com/web/tools/chrome-devtools/open)
> 
> * [Mozilla Firefox](https://developer.mozilla.org/en-US/docs/Tools)
> 
> * [Safari](https://support.apple.com/en-ca/guide/safari/sfri20948/mac)

. Select the **Network** tab.

![Access Chrome DevTools Network tab via a Coveo-powered search interface](https://docs.coveo.com/en/assets/images/query-pipeline-in-dev-tools.gif)

. On the search page, perform a query that will trigger a Smart Snippet in the search results.

. On the snippet, or on one of the related questions, perform an action (for example, Click **Show More** to expand the snippet).

. Back in the developer tools window, under the **Name** column, click the latest `click` or `custom` call to Coveo Analytics.
When hovering over the request, depending on whether you're inspecting a click or custom event, the path should contain `/rest/ua/v15/analytics/click` or `/rest/ua/v15/analytics/custom`.

. Select the **Payload** tab.
You should now see the tracked analytics event.

In the following example, the question `What is the thesaurus?` is queried on the search page.
This triggers a snippet that provides the user with enough information, therefore they click **Yes** next to **Was this useful?**.
This action is visible in the latest request to Coveo Analytics in the developer tools, which in this case is `custom?org=`.

![Inspect event example showing Smart Snippet feedback | Coveo](https://docs.coveo.com/en/assets/images/inspect-event-example.png)

## Smart Snippets usage analytics events reference

This section lists the [click](https://docs.coveo.com/en/m62a0057#click-event) and [custom](https://docs.coveo.com/en/m62a0057#custom-events) usage analytics events logged when users interact with a snippet.

### Click event

The following click event is logged in the [JSUI v2.10090](https://docs.coveo.com/en/m56a0507#october-2021-release-v210090) (or a later version) and in [Coveo Headless library](https://docs.coveo.com/en/headless/latest/):

[cols="3",options="header"]
|===
|Usage analytics event
|Value
|Triggered

.2+|`Click`

a| * Main snippet section:  

** `actionCause`: `openSmartSnippetSource`  

** `actionType`: `smartSnippet`  

* Related questions (people also ask) section:

** `actionCause`: `openSmartSnippetSuggestionSource`  

** `actionType`: `smartSnippet`  

|When you open the link that contains the snippet.

a| * Main snippet section:  

** `actionCause`: `openSmartSnippetInlineLink`  

** `actionType`: `smartSnippet`  

* Related questions (people also ask) section:

** `actionCause`: `openSmartSnippetSuggestionInlineLink`  

** `actionType`: `smartSnippet`

|When you open an inline link displayed on a snippet.

|===

### Custom events

The following custom events are logged in the [JSUI v2.10090](https://docs.coveo.com/en/m56a0507#october-2021-release-v210090) (or a later version) and in [Coveo Headless library](https://docs.coveo.com/en/headless/latest/):

[cols="3",options="header"]
|===
|Custom events
|Value
|Triggered

| `Show more/less`
a| * `eventValue`: `expandSmartSnippet` and `collapseSmartSnippet`  

* eventType: `smartSnippet`  

* `actionCause`: `expandSmartSnippet` and `collapseSmartSnippet`  

* `actionType`: `smartSnippet`

| When you select **Show more** or **Show less** in the main snippet section.

| `Accordion open/close`
a| * `eventValue`: `expandSmartSnippetSuggestion` and `collapseSmartSnippetSuggestion`  

* eventType: `smartSnippet`  

* `actionCause`: `expandSmartSnippetSuggestion` and `collapseSmartSnippetSuggestion`  

* `actionType`: `smartSnippet`
| When you expand a **People also ask** (related question) suggestion.

| `Was this useful?`
a| * `eventValue`: `likeSmartSnippet` and `dislikeSmartSnippet`  

* eventType: `smartSnippet`  

* `actionCause`: `likeSmartSnippet` and `dislikeSmartSnippet`  

* `actionType`: `smartSnippet`
| When you select **Yes** or **No** for **Was this useful?** in the main snippet section.

| `Explain why`
a| * `eventValue`: `openSmartSnippetFeedbackModal` and `closeSmartSnippetFeedbackModal`(clicking the [x])  

* eventType: `smartSnippet`  

* `actionCause`: `openSmartSnippetFeedbackModal` and `closeSmartSnippetFeedbackModal` (clicking the [x])  

* `actionType`: `smartSnippet`
| When you click **Explain why** from **Was this useful?** in the main snippet section.

| `Send`
a| * `eventValue`: `sendSmartSnippetReason` and `closeSmartSnippetFeedbackModal` (for cancel)  

* eventType: `smartSnippet`  

* `actionCause`: `sendSmartSnippetFeedbackModal` and `closeSmartSnippetFeedbackModal` (for cancel)  

* `actionType`: `smartSnippet`  
| When you send a reason from the **Explain why** pop-up.
|===