---
title: New Coveo for Salesforce features of 2020
slug: m3p60100
canonical_url: https://docs.coveo.com/en/m3p60100/
collection: coveo-for-salesforce
source_format: adoc
---
# New Coveo for Salesforce features of 2020

Coveo for Salesforce updates are regularly made available to offer new and improved features.
This page presents the main new features of 2020.

> **Notes**
>
> * The latest features are available in [New Coveo for Salesforce features](https://docs.coveo.com/en/3184/).
> 
> * Coveo for Salesforce application updates are made available from the https://appexchange.salesforce.com/listingDetail?listingId=a0N30000009x8GjEAI[AppExchange^].
> 
> * You can also review the detailed product [Release notes](https://docs.coveo.com/en/1073/) for more information.

## Coveo for Salesforce - Summer '20 release - September 9, 2020


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[discrete]
### New Coveo Insight Panel Lightning Component design (v4.6)

A new version of the Coveo Insight Panel Lightning Component is now available.

This revamped version of the component allows for seamless integration with Salesforce in addition to providing your support agents with a more intuitive experience.

[Learn more](https://docs.coveo.com/en/3288/)

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Coveo for Salesforce can now leverage the Coveo Customer Service API.

This new API bundles various functionalities that are core to handling customer service use cases.

[Learn more](https://docs.coveo.com/en/3321/)

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[discrete]
### Case Assist API

Coveo for Salesforce can now leverage the Coveo Case Assist API.

When called from a customer service interface, this API can render contextual document suggestions and case classification suggestions to end users as they are filling a support case.

[Learn more](https://docs.coveo.com/en/3315/)

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[discrete]
### New "Service" section in the Coveo Administration Console

The Coveo Administration Console now has a new **Service** section.

This sections contains the **Case Assist** page, allowing you to configure the functionalities powered by the Coveo Case Assist API.

[Learn more](https://docs.coveo.com/en/3327/)

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[discrete]
### Salesforce "Modify All Data" permission no longer required

The Salesforce **Modify All Data** permission is no longer required for a crawling user to index Salesforce content in Coveo.

In many cases, this permission has been replaced with the **Modify Metadata Through Metadata API Functions** Salesforce permission.

[Learn more](https://docs.coveo.com/en/1052#prerequisite-create-a-dedicated-salesforce-crawling-user)

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[discrete]
### Coveo for Einstein bots

Enhance your self-service experience by leveraging Coveo's recommendation and search capabilities directly in your Salesforce Einstein bots.

[Learn more](https://docs.coveo.com/en/3330/)

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